Field Service Technician - Madison WI

Job Summary

Responsible for the installation and maintenance of ATMs and Air/Vac equipment.

• Install, convert, repair and remove ATMs, Air/Vac, and other equipment and Cash Depot products.
• Perform cash replenishment and coin removal, as scheduled and requested.
• Partner with the territory dispatcher to execute dispatch requests as scheduled and requested.
• Complete tasks as assigned by supervisor or applicable Cash Depot staff members.
• Communicate inventory and support requests in order to complete scheduled tasks in an accurate and timely manner.
• Perform administrative paperwork in a complete, accurate and timely manner.
• Maintain department metric standards in efficiency, safety, first‑time‑fix rate, and other metrics important to Cash Depot and its customers.
• Assist other technicians and help train or perform ride‑along training, as needed.
• Follow all security procedures and policies.

• Maintain a professional image, both personal and vehicle.
• Maintain inventory standards as required.
• Attend training as requested in Wisconsin and maintain technical competencies of ATMs and Air Products.
• Identify and recommend efficiency improvements.
• Operate as a team player.
• Perform other job‑related duties as assigned.
• Work a flexible schedule, including on‑call duty.
• Work independently with minimal supervision.

• High School Degree / GED.
• Valid driver’s license, clean driving record, and ability to be insured through Company’s risk insurer.
• Ability to drive a vehicle over 50% of the shift.
• Ability to work safely when lifting and performing tasks associated with the position.
• Experience in troubleshooting or electro‑mechanical work.
• Ability to follow the expectations set forth in the Field Service Handbook.
• Excellent written and verbal communication skills with internal and external contacts.
• Proven ability to be organized, detailed, multi‑tasking, critical thinker, accurate, thorough, and a problem‑solver.
• Ability to adapt to change in the workplace or assignment of duties.

Stand or lift up to 50 lbs. frequently; handle items ranging from 34 lbs. (dispenser part) to 310 lbs. (vacuum attachment) and up to 875 lbs. for ATMs. ATMs weighing over 875 lbs. require two technicians. Requires eye and hearing functions, normal sense of sound, and ability to use lifting equipment.

This full‑time position requires travel in a van and frequent on‑site operations (estimated 50% of shift). The role involves exposure to weather conditions and the use of lifting equipment, hand tools, iPad, and cell phone. The schedule includes nights, weekends, holidays, and on‑call duty.

Cash Depot reserves the right to modify this job description and assign additional duties as necessary, without this document constituting an employment contract.

Cash Depot is committed to providing access and reasonable accommodation for individuals with disabilities in employment. Qualified individuals seeking accommodation may contact the Human Resources Department for an interactive dialogue to determine reasonable accommodations as to avoid undue hardship.

Cash Depot provides equal employment opportunities and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.