Senior Manager, Platform Software Engineering

** Job Description*
* Leads one or more platform teams; defines tactical and key strategic elements for middleware evolution serving multiple consumers. Accountable for performance, cost control, and reliability outcomes; escalations for distributed debugging and upgrade safety. Drives significant cross-team improvements to observability, SLOs, and resilience patterns. Engages stakeholders inside and outside the group; socializes migration plans and adoption playbooks.

** Responsibilities*
* ** Key Responsibilities*
* ** Platform Software Development:*
* + Lead multiple platform teams to standardize middleware patterns and client libraries used by several consumer teams.

+ Establish group-level guardrails for APIs/SDKs, deprecation strategies, and upgrade playbooks; track adoption and risk.

+ Sponsor shared observability frameworks and capacity models across teams; review error-budget posture and corrective actions.

** Software Development and Coding - Design, Testing, and Optimization:*
* + Leads teams and provides technical recommendations and guidance in designing software solutions and identifying, analyzing and ensuring alignment with requirements.

+ Manages the execution of processes to develop and guide new software features and enhancements following design specifications, ensuring accessibility, and to develop documents to clarify software design and code.

+ Leads code and/or functional reviews to drive improvements across a project.

+ Leads and reviews teams to conduct debugging and troubleshooting to identify and fix software issues across multiple components or functional areas.

+ Provides teams guidance to implement software testing (e.g., functional and non-functional), quality assurance processes, software error logging, monitoring, and observability for effective debugging.

+ Utilizes an analytic approach to conduct performance profiling and optimization of coding.

+ Leads teams in troubleshooting and resolving issues related to application programming interface (API) functionality and integration.

+ Leads teams to implement API versioning, lifecycle, and interoperability strategies.

** Software Architecture - Software System Structural Design:*
* + Leads teams to design and develop software, systems, and services.

+ Acts as a role model to provide technical guidance and domain expertise in software architecture decisions and best practices.

+ Leads teams to conduct periodic reviews and ensures adherence to architectural framework(s) and internal development practices and standards.

+ Collaborates with cross-functional teams to align and build software architecture with business and/or customer goals and priorities in focus.

+ Leads teams to implement performance optimization and scalability strategies in software design.

+ Impacts teams to conduct regular technology research and evaluation for architectural enhancements.

** Issue/Defect Collaboration - Software Products Support:*
* + Collaborates with stakeholders and external clients and/or partners to understand customer issues and align solutions.

+ Leads team(s) to provide technical guidance and appropriately prioritize support to customers regarding reported issues.

+ Acts as a role model for teams to advocate for customers' interests and suggests product enhancements based on feedback.

+ Develops, modifies, and executes policies to ensure customer satisfaction through timely resolution of issues and effective communication.

+ Leads teams through processes for handling customer issues and/or defects handling and directs them to training opportunities as needed.

+ Manages the investigation and troubleshooting of complex product maintenance issues to ensure customer agreement on short- and long-term solutions.

** Practices and Standards Compliance - Security and Compliance:*
* + Collaborates with teams and other stakeholders within and outside of group to establish, follow, and enforce documented security criteria, development industry best practices and processes, and coding standards.

+ Ensures clarity of teams' operational objectives for adherence to broad acceptance criteria.

+ Implements moderately complex secure software development practices…