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CRM Integration Architect III
Job in
Madison, Dane County, Wisconsin, 53774, USA
Listed on 2026-11-04
Listing for:
Intone Inc
Full Time
position Listed on 2026-11-04
Job specializations:
-
Software Development
Software Architect, Salesforce Developer, DevOps
Job Description & How to Apply Below
We are seeking an experienced CRM Integration Architect III for a contract position based in Madison, Wisconsin. This is a 6+ month engagement requiring hands‑on technical leadership in enterprise-scale solution design, integration strategy, and cloud architecture. You will lead digital transformation and customer engagement modernization initiatives, collaborating with business and technical stakeholders across the organization.
Responsibilities- Design and implement scalable Salesforce enterprise architectures across Sales Cloud, Service Cloud, Experience Cloud, and custom platform solutions.
- Lead Mule Soft API-led connectivity initiatives, integration architecture, and enterprise data exchange strategies.
- Design and optimize AWS Connect contact center solutions integrated with Salesforce Service Cloud and omnichannel workflows.
- Develop Agentforce-enabled automation and AI-driven customer engagement strategies.
- Provide architectural oversight for CI/CD, Dev Sec Ops , deployment governance, and environment management.
- Map and transfer legacy systems functions to Salesforce applications.
- Collaborate with project managers, developers, QA teams, and business stakeholders to deliver high-quality solutions.
- Define integration patterns, security standards, and platform best practices.
- Support production deployments, troubleshooting, and performance optimization initiatives.
- Document technical architecture, system diagrams, interface specifications, and operational runbooks.
- Guide remote teams and contractors; conduct technical reviews and mentoring.
- Participate in backlog grooming and effort sizing.
- Provide backup support for developers on advanced coding issues as needed.
- Assist with release management and Dev Sec Ops pipeline building.
- Support data decisions and data governance for AI and non-AI applications.
- Contribute to enterprise digital transformation and customer engagement modernization initiatives.
- Required
- 8+ years of Salesforce platform architecture and development experience.
- Strong experience with Salesforce Apex, Lightning Web Components (LWC), Flow, Integration Patterns, and Security Model.
- Hands‑on experience with Mule Soft Anypoint Platform, APIs, RAML, Data Weave, and integration orchestration.
- Experience integrating AWS Connect with Salesforce Service Cloud or customer engagement platforms.
- Knowledge of Agentforce architecture, conversational AI, and automation workflows.
- Experience with Dev Sec Ops tools such as Gearset, Azure Dev Ops, Git, and CI/CD pipelines.
- Strong understanding of cloud security, identity management, and enterprise integration standards.
- Excellent communication, stakeholder engagement, and technical leadership skills.
- Preferred
- Salesforce certifications such as Application Architect, System Architect, or CTA.
- AWS Connect and Mule Soft certifications.
- Public sector or government implementation experience.
- Experience with large-scale digital transformation programs.
- Knowledge of customer service operations and contact center modernization.
- Experience supporting Agile and Dev Sec Ops delivery methodologies.
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