Automotive Service Advisor

Job Summary

The Automotive Service Advisor at White's Auto Mall in Hopkinsville is a crucial role in our dealership, as you will act as the liaison between our customers and our service department. You will provide exceptional customer service, ensure efficient communication and coordination of services, and work towards achieving sales targets. Your primary goal is to create a positive customer experience and maintain strong relationships with customers to drive business growth.

This is a full-time position with a competitive base salary plus commission structure based on sales performance. In addition, we offer a comprehensive benefits package that includes medical, dental, vision, and 401(k) options.

• Greet customers and provide them with a warm welcome to the dealership
• Act as the primary point of contact for customers inquiring about vehicle maintenance and repairs
• Consult with customers to determine their vehicle service needs and offer recommendations
• Provide accurate estimates for services requested by customers
• Schedule appointments, coordinate work with technicians, and follow up with customers on service progress and completion
• Inform customers on the status of their vehicles and any necessary repairs or maintenance
• Promote and sell additional services and products to customers
• Monitor and report on key performance indicators related to sales and customer satisfaction
• Maintain knowledge of dealership products, services, prices, and promotions
• Keep detailed and accurate records of customer interactions and service history
• Stay updated on industry trends, market changes, and new developments in automotive services

• High School Diploma or equivalent, college degree preferred
• At least 2 years of previous experience as a service advisor in the automotive industry
• Excellent communication, interpersonal, and customer service skills
• Strong sales and negotiation abilities with a proven track record of achieving sales targets
• Knowledge of automotive systems and repairs
• Proficiency in computer systems and software, including MS Office and customer relationship management (CRM) tools
• Ability to multi-task, prioritize, and manage time effectively
• Must be able to work flexible hours, including weekends and holidays
• Must have a valid driver's license and a clean driving record

White's Auto Mall is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, age, or disability. We are committed to providing a work environment free from discrimination and harassment, where employees are treated with respect and dignity.