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IT Service Desk Coordinator: Incident & SLA Specialist
Job in
Maesteg, Neath Port Talbot, CF34, Wales, UK
Listed on 2026-08-28
Listing for:
Exponential-e
Full Time
position Listed on 2026-08-28
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, IT Consultant
Job Description & How to Apply Below
Exponential-e, a leading British-owned tech company established in 2002, is seeking a proactive Service Desk Analyst to join our team. You will log incidents and requests, assign them to resolver groups, and monitor SLAs to ensure timely resolutions.
You will communicate with customers and suppliers, provide regular updates, and identify issues to prevent service disruption. The role suits someone with strong customer focus and ITIL experience who thrives under pressure.
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