Service Administrator

Honeycomb is pleased to be partnering with a well-established construction company to recruit a Service Administrator for their team based in Castledawson. This is an excellent opportunity to join a respected organisation that is continuing to grow within a successful and expanding industry. The Service Administrator plays an important role within the business, serving as a key point of contact for customers while coordinating engineer schedules and supporting the efficient day-to-day running of the service department.

Main responsibilities include:
Responding to customer enquiries regarding maintenance and repair requests, arranging appointments, and coordinating workloads with internal engineers. Maintaining and updating the company's internal management system, ensuring customer records are accurate, documentation is correctly filed, and payments are recorded and processed. Allocating work orders to subcontractors when required, assisting with timesheet queries, and supporting route planning to improve operational efficiency. Liaising with internal teams to maintain effective communication and ensure the smooth delivery of daily service operations.

Demonstrating strong organisational skills, excellent attention to detail, and the ability to manage a varied workload in a fast-paced environment. The ideal candidate will have previous experience in a similar administrative or coordination position and thrive in a busy working environment. You will be well organised, able to manage competing priorities, and confident using a range of IT systems. Excellent communication and customer service skills are essential.

The position offers a competitive salary of £28,000-£29,000, depending on experience, alongside Monday to Friday working hours and free on-site parking. For a confidential discussion about this opportunity, please submit your most recent CV using the link provided or contact Brad Roberts, Senior Recruitment Consultant at Honeycomb, for more information. If you have a disability and require support during any stage of the recruitment process, please let us know and we will be happy to provide assistance.

Honeycomb is committed to delivering an inclusive recruitment process and promoting equal opportunities for all applicants.