Customer Service Adviser

Customer Service Adviser – Danske Bank

Kickstart your career with Danske Bank as a Customer Service Adviser! Join Northern Ireland’s leading bank where we blend cutting‑edge technology with local expertise to deliver top‑notch service to personal and business customers through our friendly branches.

• Handle day‑to‑day banking queries and support customers with digital banking questions.
• Open new accounts and provide information on new products.
• Manage customer meetings, make outreach calls and respond to secure emails.
• Deliver the outstanding customer service for which Danske Bank is famous.

• Customer service experience, preferably from retail, hospitality or any customer‑facing role.
• Excellent communication and relationship‑building skills.
• Hunger to learn and adapt quickly.
• No banking experience required – just drive to make a positive impact and be a Danske Bank ambassador.

We are hiring for our branches in Newry, Armagh, Dungannon, Magherafelt, Omagh, Enniskillen and Irvinestown.

Branch working hours are 9‑5 pm Mon‑Fri and Saturday 9:45‑3:15 (for those living within 25 miles of one of the four shopping centre locations). Staff work a maximum of 1‑in‑7 and receive a full day off in lieu. Part‑time applications (minimum 21 hours) will be considered.

• Starting salary of £23,500.
• 22 days leave plus 10 bank holidays.
• Private medical care, extra holidays and exclusive discounts.
• Free breakfast on site and discounts on gym memberships.

Please indicate which branch you prefer to be based in in your application. We reserve the right to close this advertisement early if we receive a high volume of suitable applications.

If you have a disability, long‑term health condition or additional need that requires accommodation or adjustments during any stage of the recruitment process, please advise us on your CV – a member of the team will be in touch to discuss. Each one of us is different, and at Danske Bank we value and respect individual differences. We’re proud to be an equal‑opportunity workplace, welcoming applications from all suitably qualified candidates regardless of gender, ethnicity, background, nationality, generation, age, religious background, sexual orientation, gender identity, gender expression and cognitive diversity, including neurodiversity.

Danske Bank is the trading name of Northern Bank Ltd, one of the largest banks in Northern Ireland and an autonomous subsidiary of Danske Bank Group. For over 200 years we’ve helped people and businesses achieve their ambitions through branches, regional business centres, telephone banking and a wide range of digital banking channels. We aim to be the best bank in Northern Ireland for our customers, colleagues, partners and society.