Customer Service Account Manager

Customer Success Executive Salary: £32,000–£35,000  bonus

Location:

TW / Hybrid Working

Working Hours:

Monday–Thursday 9am–5pm, Friday 9am–4pm Language Requirement:
Fluent French or German essential (additional languages advantageous) Are you a recent graduate or early-career professional looking to build a career within customer success? As a Customer Success Executive, you will be responsible for delivering outstanding support and training to a global client base, ensuring customers maximise value from the company's platforms and services. Working closely with Customer Success, Account Management, Sales, and Product teams, you will become a trusted point of contact for customers while developing valuable commercial and technical expertise.

Key Responsibilities
· Deliver first-class customer support through troubleshooting, issue resolution, onboarding, training, and ongoing customer engagement.
· Build and maintain strong customer relationships, understanding client requirements and supporting successful product adoption.
· Support Account Managers with customer meetings, product demonstrations, renewals, and identifying opportunities for business growth.
· Provide expert product knowledge and guidance to both existing and prospective customers.
· Maintain accurate CRM records and ensure timely escalation and resolution of complex customer issues.
· Collaborate with internal teams by sharing customer feedback, supporting continuous improvement initiatives, and developing customer-facing resources.
· Represent the business professionally at client meetings, workshops, events, and exhibitions when required. About You
· Degree educated (2:1 or equivalent).
· Fluent in English and French or German.
· Excellent communication and relationship-building skills.
· Strong problem-solving and analytical abilities.
· Confident explaining technical concepts to non-technical users.
· Highly organised with strong attention to detail.
· Proactive, positive, and eager to learn.
· Able to work independently and as part of a team. Benefits Performance-related annual bonus. Enhanced pension contribution. Private healthcare and dental cover. Life insurance. Generous annual leave entitlement. Hybrid working model. Ongoing training and career development. Friendly, collaborative working environment. If you're a fluent French or German speaker looking to kick-start or develop your career within customer success and technology, we'd love to hear from you.