Customer Service Advisor

Customer Service Advisor Are you someone who genuinely enjoys helping people, solving problems, and making sure every customer has a great experience? Our client is looking for a Customer Service Advisor to join their team and become someone their customers remember for all the right reasons helpful, friendly, knowledgeable, and always ready to find the best solution. If you bring positive energy to your work, enjoy building relationships, and take pride in delivering excellent customer service, you could be a great fit.

What youll be doing:
Responding to customer enquiries by phone, email, and live chat. Supporting customers throughout the order journey, including orders, fabric samples, and spare parts. Developing and maintaining strong product knowledge, with the confidence to explain technical blind-related information clearly. Identifying recurring customer queries or issues and sharing feedback with the Team Leader. Delivering a first-class customer experience. Managing your daily workload effectively while staying organised and focused.

What were looking for Essential:
At least 1 years experience in customer service or a similar role. A genuine passion for helping people, with the patience to listen and the confidence to provide solutions. Excellent communication skills and the ability to remain calm and professional under pressure. Confidence using computers, excellent telephone etiquette, and a well-organised approach. A positive attitude, strong work ethic, and the energy to make a difference.

Proficiency in Microsoft Office, including Word, Excel, and Outlook. Desirable:
Previous customer service experience within a manufacturing environment. What's on offer:
The opportunity to join a fast-growing business where your contribution genuinely makes a difference. A supportive, collaborative team that encourages new ideas and fresh thinking. Full training and ongoing development to help you build your skills and progress your career. Staff discount A positive workplace culture where hard work is recognised, success is celebrated, and a bit of craic is always welcome.

Ready to make a difference? If youre passionate about customers, enjoy finding solutions, and want to be part of a growing team, wed love to hear from you. Working Hours
-Monday-Friday, rotational basis between 8am-4pm and 9am-5pm. Potential for hybrid working when competent in the role.

Skills:

customer service good communication skills microsoft packages organised Benefits:
Pension Fund Paid Holidays Staff Discounts Parking