IT Support Engineer

Technical Services Engineer - 2nd/3rd Line

Location:

Magherafelt Salary: £30,000-£40,000 Working pattern:
Five days on-site

Contract:

Permanent, full-time MCS Group is delighted to be recruiting a Technical Services Engineer for a well-established and growing organisation in Mid Ulster. This is a broad, hands-on position covering 2nd/3rd-line support, infrastructure, Microsoft cloud services, networking, business applications and cybersecurity. You will help maintain reliable day-to-day IT services while contributing to infrastructure upgrades and technology-improvement projects. The role You will:
Provide 2nd/3rd-line support across infrastructure, applications, networks and end-user devices. Administer Microsoft 365, Entra , SharePoint, Teams and Intune. Support Windows Server, Active Directory, Hyper-V and endpoint-management environments. Maintain network infrastructure, including switching, VPNs, firewalls and Wi-Fi. Monitor system performance, backups, patching, security and availability. Support business-critical applications, upgrades and integrations. Contribute to infrastructure, cloud and digital-transformation projects. Assist with cybersecurity, vulnerability management, access control and compliance.

Work with technology suppliers and managed-service partners. Produce technical documentation and support users adopting new systems. What you will need Previous experience as an Infrastructure Engineer, Systems Administrator, Technical Support Engineer or experienced 2nd/3rd-Line Engineer. Strong Microsoft 365 administration experience. Knowledge of Entra , Intune and endpoint management. Experience supporting Windows Server and virtualised environments. Practical networking experience across VPNs, firewalls, switching or Wi-Fi.

Exposure to Microsoft Azure. Strong troubleshooting and problem-solving skills. Good communication and customer-service skills.

Experience with Power Apps, Power Automate, Power BI, ITIL, VoIP, API integrations, ISO 27001 or Cyber Essentials would be advantageous. What's on offer Salary of £30,000-£40,000. Permanent position with a stable and growing organisation. Life assurance. Healthcare cash plan. Employee assistance and wellbeing support. Retail discounts. Ongoing training and development. Clear career-progression opportunities. This position is based on-site five days per week in Magherafelt.

To apply , contact Daire O'Connor at MCS Group or submit your CV for a confidential discussion.