Customer Support Specialist

Overview

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We are searching for a detail-oriented, organized, and compassionate Temporary Administrative Assistant to join our Consumer Advocacy team. The ideal candidate will play a crucial role in handling administrative tasks, delivering responsive customer support, and ensuring smooth daily operations to further our consumer rights advocacy efforts.

• Administrative Support:
  • Assist with scheduling meetings, preparing agendas, and taking meeting notes.
  • Organize and maintain digital and physical files.
  • Prepare reports, presentations, and correspondence as required.
  • Track deadlines, submissions, and follow-ups related to consumer complaints and advocacy initiatives.
  • Support data entry and database management tasks.
• Customer Support:
  • Respond to consumer inquiries via phone, email, or web portal in a timely and empathetic manner.
  • Log and track complaints, feedback, and cases in internal systems.
  • Provide accurate information about consumer rights, resources, and support procedures.
  • Escalate complex or urgent issues to appropriate team members or supervisors.
  • Maintain confidentiality and professionalism in handling sensitive consumer information.
• Team
  
  Collaboration:
  
  
  • Coordinate with internal departments to streamline case resolution.
  • Contribute to the development of FAQs, process documentation, and user-friendly support materials.
  • Participate in training sessions and team meetings to stay informed about policy updates and advocacy efforts.

• Duration:
  Approximately 3-6 months
• Hourly Rate: $25/hr
• Schedule:
  
  Monday to Friday, 8 AM - 5 PM

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce.

Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.