Customer Relations Representative
Listed on 2026-01-18
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Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support
The mission of Janome is to design and build sewing machines for the home market, and because of their superior ease of use, excellent quality and reliability, give their users the ability to make the most of their creativity. If you are looking for a company who is as unique and dynamic as you are, this is the place for you.
Janome currently has a part-time opening at its headquarters in Mahwah, NJ for a Customer Relations Representative. Sewing knowledge, including hands-on experience with home sewing machines and a solid understanding of basic sewing skills is a desired and preferred.
Summary of Position: A Customer Relations Representative receives and answers consumer inquiries/requests regarding products and services offered via email, telephone or written communication. This is a part time position with a schedule of 5-6 hours per day Monday through Friday for a total of 25-30 hours per week.
Essential Job Functions:
Works with customers to offer resolutions to their problems, questions & concerns
Inform potential customers about the variety of products and support offered by Janome
Ability to direct inquiries to appropriate departments when necessary
Qualifications and Requirements:
Sewing knowledge
Excellent telephone etiquette
Excellent reading comprehension skills
Prior Customer Service experience
Computer Skills (Windows applications)
Type 40 to 50 wpm
Duties and Responsibilities:
Delivering superior customer service is #1 duty and responsibility
Answering incoming calls and emails on product inquiries or complaints with provided canned answers or verified answers from supervisors
Incorporate soft selling into responses via email, phone or written communication
Some excel projects and maintenance of spreadsheets will be required
Should project a positive attitude and take initiative in finding answers to all product related inquiries and implementing cross training measures
Take initiative to prioritize essential functions of the department in order to keep the department running smoothly
Access warranty databases as permitted
Compensation details: 22-25 Hourly Wage
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