Electrical Local Product Senior Engineer

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POSITION: Electrical Local Product Senior Engineer

LOCATION: 1 x Mahwah, NJ

1 x Irvine, CA / Porland, OR

RECRUITMENT RANGE: $101,150 - $155,250

Live the Exceptional With Soul. This is the singular purpose of JLR.

At the core of these experiences are the products themselves. The JLR brands have undergone a dramatic transformation over the past years.

JLR is reimagining the future of modern luxury by design through our distinct British brands. Our purpose is to 'Live the Exceptional with Soul' by being the proud creators of modern luxury and being guided by a set of behaviors we call our Creators' Code:
Customer Love;
Unity;
Integrity;
Growth;
Impact.

At JLR, we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work and reach their full potential.

Reporting to the Local Product Engineering Global DP Manager, North America, the successful candidate will be responsible for providing class leading Engineering expertise to resolve complex customer vehicle issues robustly at pace in addition to engineering responsibilities as defined by the departmental RASIC.

What you will be doing:

• Vehicle Quality Issues: Utilizing JLRs technical assistance process, own the triage, assessment, and resolution of client quality issues in the field. Working closely with senior diagnostic specialists, helpdesk technician, commercial and quality peers to deliver the vehicle fix at speed right first time. Respond to technical escalations within the departmental Kpi helping the business achieve its customer love targets.
• Driving Engineering Quality: Demonstrate exceptional engineering skills and judgment; support the achievement of departmental R&Rs as a local subject matter expert (SME) for the Electrical (DP Digital Platform) commodity. Own and complete tasks as requested by UK Engineering.
• Customer Love :
  Work directly with the market teams to prevent the repurchase of client vehicles to improve the customer experience. Be a collaborative and engaged team member in the understanding of the most complex issues getting to root cause quickly using established quality processes and toolsets.
• Retailer & Customer Support: When requested, be on site to assist in the robust resolution of complex Customer cases, sourcing data and gathering information for Product Engineering. Support field staff with dedicated engineering level excellence.
• Customer
  
  Experience:
  
  Support industry-leading Customer experiences. Work in collaboration at the working level with Commodity, Quality, and Commercial peers in market and UK Engineering to ensure customer needs are met quickly and successfully.
• Systemic Issue Identification :
  Escalate high-risk systemic issues with urgency following process and engineering communication channels advocating that they be addressed rapidly. Champion the visibility and resolution of high priority issues for the market in current and upcoming products.
• Expert Technical Support: Provide accurate and well communicated technical support to all stakeholders through quality escalation pipeline including the test and validation of solutions as required.
• Data Management and Testing :
  Conduct data management, Testing and deep dive analysis to speed up root cause understanding and resolve customer issues. Analyze trends and raise systemic issues as required working closely with Local Product Investigation.
• PRA: Lead PRA activity to stop problems occurring at source working closely with UK engineering and manufacturing teams. Drive solutions at the retailer level.
• Upskill and Unity: Take ownership of sharing knowledge with the markets technical peers and actively drive a one team mentality daily.
• Performing other duties as required and supporting all activities as defined by the department R&Rs and Management.

What you will need:

• Bachelors or Graduate Degree (preferred) in Electrical, Software, or applicable Digital Platform related Engineering field. Candidates with equivalent work experience will be considered.
• 3+ years of experience in Electrical engineering, ideally with a focus on CAN architecture, networks, control systems etc.
• Excellent understanding of Electrical (DP Digital Platform) commodity systems and able to demonstrate a well-considered problem-solving…