Director, Consumer Access Strategy, Access & Navigation

Position Summary
The Director, Consumer Access Strategy utilizes customer-centric methods to ensure the optimal operational infrastructure is in place to support Valley Health System’s strategic growth and delivery of the ideal access experience for VHS’s patients, healthcare teams and referring providers. This position is responsible for strategic leadership and management of the centralized access and navigation operations across VHS. This individual will work closely with the clinical chairs and operational leaders throughout VHS to ensure that optimal patient access strategies are developed, implemented, and sustained, achieving the goals and metrics approved by senior leadership.

Collaborates with appropriate entity leaders throughout the System (The Valley Hospital, Valley Medical Group, Valley Home Care and Coligo Care), to determine vision and strategy, and develops, implements and manages system functions related to centralized scheduling.

This position has direct operational and administrative responsibility for VHS’s Access and Navigation Center.

Bachelor's degree required. Master's degree in related field preferred.

Minimum of 7 years of leadership role in healthcare.

• Knowledge of Patient Access, Practice operations, Registration, and Revenue Cycle operations required.
• Customer Orientation – establish and maintain long-term relationships with both internal and external customers of the Contact Center, building trust and respect by consistently meeting and exceeding expectations.
• Communication - communicate clearly and concisely with all levels of the organization, both internally and externally.
• Organization - proactively prioritize needs and effectively manage both human and capital resources.
• Leadership - guide the department toward desired outcomes, setting high performance standards and delivering leading quality services in the market. Demonstrated ability to gain trust of key organizational leaders, faculty, team members, and direct/indirect reports
• Change Advocate – champion change and feel confident navigating through change management, operational efficiency and process improvement strategies.
• Continuous Improvement – create and inspire a continuous process improvement mindset, with the ability to pioneer and independently drive change initiatives.
• Influencer – collaborative focus on influencing standardization and change within entity and corporate departments, as well as physicians and their offices in order to ensure the overall success of the Contact Center and Revenue Cycle operations.
• Financial Management – develop and manage tools and processes to successfully oversee budget.
• Technical Expert – strong operational expertise in Contact Center technology

Job Location

960 Mac Arthur Blvd Mahwah NJ Access & Navigation

Shift

Day (United States of America)

Benefits

• Medical/Prescription, Dental & Vision Discount Program (Full Time/Part Time Employees)
• Group Term Life Insurance and AD&D (Full Time Employees)
• Flexible Spending Accounts and Commuter Benefit Plans
• Supplemental Voluntary Benefits ( e.g. Short-term and Long-term Disability, Whole Life Insurance, Legal Support, etc.)
• 6 Paid Holidays, Paid Time Off (varies), Wellness Time Off, Extended Illness
• Retirement Plan
• Tuition Assistance
• Employee Assistance Program (EAP)
• Valley Health Life Styles Fitness Center Membership Discount
• Day Care Discounts for Various Daycare Facilities

Salary Joining Valley Health System means becoming part of a dedicated team that values the highest quality of care in a supportive environment. In our commitment to high performance and reliability, we encourage and recognize exceptional individual performance through our industry leading compensation practices including a starting salary and benefits in accordance with your role, experience, education, and licensure. Actual individual salaries vary depending on these factors.

The salary listed does not include other forms of compensation or benefits. Pay Range: $ - $

EEO Statement

Valley Health System does not discriminate on the basis of ancestry, age, atypical hereditary cellular or blood trait, civil union status, color, creed, disability, domestic partnership, gender, gender identity or expression, familial status, genetic information, liability for service in the Armed Forces of the United States, marital status, medical condition or illness, mental or physical handicap, national origin, nationality, perceived disability, pregnancy, race, refusal to submit to genetic testing or make available results of such tests, religion, sex, sexual orientation, veteran’s status or any other protected basis, in accordance with all applicable Federal, State and Local laws.

This applies to all areas of employment, including recruitment, hiring, training and development, promotion, transfer, termination, layoff, compensation, benefits, social and recreational programs, and all other conditions and privileges of employment.