Lead Systems Analyst - O365

We are seeking a Lead Systems Analyst to provide expert-level support and strategic oversight for the Microsoft Office 365 suite, including Office applications and collaboration tools.

This role ensures optimal performance, security, and user experience across the enterprise.

• Serve as the primary technical lead for O365 Office applications (Word, Excel, PowerPoint, Outlook) and integrated services.
• Manage monthly patching cadence for 110,000 devices, including patch deployment, Alpha/Beta testing, and remediation of unpatched devices across desktops, Citrix workstations, and servers.
• Analyze business requirements and design solutions leveraging O365 capabilities.
• Manage configurations, updates, and integrations for O365 Office applications.
• Provide Tier 3 support for complex O365-related issues and escalations.
• Collaborate with IT teams and business units to optimize workflows and enhance productivity.
• Develop and maintain documentation for O365 configurations, policies, and best practices.
• Monitor system performance and ensure compliance with security and governance standards.
• Stay current with Microsoft updates and recommend enhancements to improve user experience.

• Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience).
• 5+ years of experience in systems analysis or administration, with at least 3 years focused on O365 Office applications.
• Strong knowledge of O365 architecture, Office application deployment, and integration with enterprise systems.
• Experience with Power Shell scripting, Azure AD, and security compliance.
• Excellent analytical, problem-solving, and communication skills.

• Experience with O365 Office advanced features.
• Familiarity with technical change management processes.