M365 Governance and Programming Lead - Mahwah, NJ
Listed on 2025-12-11
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IT/Tech
IT Support
M365 Governance and Programming Lead - Mahwah, NJ
Location: Mahwah, NJ, US
Company: NTT DATA Services
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward‑thinking organization, apply now.
We are currently seeking a M365 Governance and Programming Lead - Mahwah, NJ to join our team in Mahwah, New Jersey (US-NJ), United States (US).
Key Responsibilities- Lead ongoing service monitoring and joint program/governance team reviews.
- Lead reporting activities to identify service improvements and policy compliance using Service Now, and MS Purview along with other tools.
- Leads support activities for ITSM operations including Incident, Request, and Problem Management via Service Now.
- Manages the teams to resolve Service Now tickets, including root cause analysis and proactive remediation.
- Conduct quarterly ITSM reviews to assess process gaps, ticket volumes, and KBA accuracy.
- Maintain optimal configuration of M365 security components.
- Identify continuous improvement initiatives for data sensitivity and retention policies.
- Ensure alignment with industry best practices and client standards.
- Lead support of new M365 services and releases within team capacity; manage change orders as needed.
- Identify and implement automation opportunities (e.g., license requests, Co‑Pilot updates).
- Develop communications and maintain reference materials (FAQs, guides).
- Update training modules annually across Data Sensitivity, Data Retention, and SharePoint End‑User topics.
- Translate training into 20 languages annually with the client’s global team review and approval.
- Provide quarterly updates to FAQs and job aids; develop two new job aids per master course annually.
- Lead support of established backup and retention for SharePoint, Teams, Exchange, and One Drive (E5 users).
- Review and optimize Rubrik configuration (retention, archival, replication, CDP).
- Provide incident support during business hours and on‑call after‑hours as needed.
- Coordinate with Rubrik professional services team for red‑flagged incidents and ransomware alerts.
- Define thresholds for restore volumes and ELT alert resolution processes.
- Lead development of automated dashboards for SharePoint, Teams, One Drive, and Exchange health.
- Conduct annual dashboard reviews and updates.
- Convert and update SharePoint Administrator training using Articulate Storyline.
- Split and translate Data Retention training into micro‑modules.
- Support potential future projects including encryption, extended retention, automated recovery, and risk/compliance monitoring.
- 7+ years of experience in program or project management within IT services.
- Must have experience with M365, Service Now, Rubrik, and/or data governance tools (e.g., Purview).
- Experience with ITSM processes and reporting automation (Power BI, Power Shell, Azure).
- Familiarity with role‑based access control (RBAC), Azure Active Directory, and Gen2/Synapse environments.
- Proven ability to manage training programs and multilingual content delivery.
- Excellent communication, stakeholder management, and documentation skills.
- Experience with Articulate Storyline or similar eLearning tools.
- Knowledge of data classification, retention, and compliance frameworks.
- Ability to lead cross‑functional teams and manage vendor relationships.
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise‑scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future.
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