Desktop Support Technician

Desktop Support Technician – Mahwah, New Jersey (US)

We are currently seeking a Desktop Support Technician to join our client‑based team in Mahwah, New Jersey. This is an on‑site role; only candidates local to Mahwah, NJ will be considered.

• Ensure day‑to‑day operation of technology applications and equipment by researching and resolving technical problems.
• Provide deskside assistance and knowledge transfer to end users on a variety of computer‑related issues.
• Perform scheduled moves, installations, and cancellations, as well as other MAC‑related tasks.
• Provide level II support for users with a high degree of customer satisfaction, technical knowledge, and timeliness, escalating when necessary.
• Solve technical issues and investigate elevated problems, confirming validity and pursuing known solutions; know when to involve management.
• Use Service Now for issue tracking, ensuring all user requests are accompanied by a ticket and that follow‑up work receives appropriate attention.
• Ensure all tickets are resolved within documented service levels.
• Collaborate with asset management, network services, software systems engineering, applications development, and printer maintenance services to restore service and identify core problems.
• Assist in developing and documenting improvements to current processes, creating/updating knowledge articles and SOPs.
• Provide technology refresh support as needed.

• 3+ years of experience with end‑user support and desktop support.
• 3+ years of experience with Windows operating systems, local/network installation, Internet Explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager, and/or Admin commands.

• White Glove support or experience supporting VIPs is a plus.
• Unable to work on feet for up to 8 hours per day or lift items up to 50 lbs.
• A+ Certification highly preferred.
• Flexible to work shifts, weekends, and variable schedules.
• Valid driver’s license and personal vehicle for travel between client offices if necessary.

NTT DATA is a $30 billion business and technology services leader, serving 75 % of the Fortune Global 100. We accelerate client success and positively impact society through responsible innovation in AI, cloud, security, connectivity, data centers, and application services. NTT DATA operates in over 50 countries and partners with a robust ecosystem of innovation centers, traditional vendors, and start‑ups.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. For Pay Transparency and EEO policy information, please refer to the links provided on our website.