Order & Sales Support Representative

Our client, a Global Medical Device Manufacturer, has an immediate opening for an Order and Sales Support Representative for an 18-month+ Contract. Our client offers results-driven people a place where they can make a difference – every day! You will also have the opportunity to work with other like-minded, self-directed, and detail-oriented Top Talents in a highly collaborative and professional environment.

8am to 5pm Shift (Eastern or Central Time Zone) Virtual role

• Follow order entry process and provide proactive updates on order status to accelerate billing process
• Provide phone support for inquiries from sales and healthcare professionals.
• Engage, interact, and respond in a prompt, accurate, courteous and poised manner to encourage positive business relationships
• Process all work in accordance with relevant working practices and standard operating procedures.
• Provide feedback and suggestions to improve service levels, internal processes and customer support methodology
• Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment
• Provide support beyond standard hours as needed if call volume and/or workload require additional time
• Support Sales Department by providing answers to questions generated by telephone, e-mails and fax
• Prepare product or service reports by collecting and analyzing customer information
• Implement and support Quality initiatives throughout branch
• Implement procedures to maintain accurate inventory records in the Enterprise Resource Planning (ERP) system through proper billing and replenishment processes
• Additional duties as assigned

• 3+ years of experience required, associate’s degree preferred but not required. Minimum high school Diploma.
• Analytical experience working with data to solve problems and develop processes
• Organized and detailed oriented
• Strong verbal and written communication skills
• Computer Savvy and experienced with Microsoft Office Suite of products
• Proficiency in Excel including pivot tables and various functions
• Comfortable in a fast-paced environment
• ERP Experience (JDE, SAP, or Oracle) desired
• Adaptability
• Energized/High achiever
• Proven experience and success working remote – must be accountable 100% during working hours and active in work queue!