Wireless Network Tech Support Specialist

Description

Join Mindray North America and help shape the future of patient care.

Mindray is a global leader in medical technology, delivering advanced patient monitoring systems, anesthesia machines, ventilators, and ultrasound solutions trusted in hospitals and critical care environments worldwide. Unlike many larger competitors, Mindray combines cutting‑edge innovation with exceptional value—giving healthcare providers access to reliable, feature‑rich technology without compromise. Our culture is built on collaboration, integrity, and a shared commitment to supporting clinicians and improving patient outcomes.

Fast facts about Mindray:

• Founded in 1991 with more than 14,000 employees worldwide
• Eight global R&D centers, investing approximately 10% of annual revenue into innovation
• North American headquarters in Mahwah, NJ, with over 40 international subsidiaries

The Wireless Network Technical Support Specialist provides advanced technical support for Mindray’s wireless network solutions used across patient monitoring and medical device systems. This role supports customers and internal partners—including service, sales, and clinical education teams—by troubleshooting wireless connectivity issues, evaluating network performance, and providing guidance on enterprise wireless design and configuration.

This position operates with a high degree of independence and serves as a technical resource for less‑experienced team members. The specialist also collaborates with R&D and cross‑functional teams to validate new wireless hardware and configurations, contribute to product development initiatives, and support continuous improvement of network best practices.

• Provide day‑to‑day technical support for enterprise wireless networks, including troubleshooting connectivity, performance, and coverage issues
• Support wireless infrastructure components such as access points, controllers, switches, and authentication services
• Evaluate customer wireless network designs and performance to ensure compatibility with Mindray products
• Investigate field‑reported wireless issues, identify root causes, and collaborate with internal teams to implement corrective actions
• Assist with wireless network deployments, upgrades, and configuration changes
• Collaborate with network engineering teams, facilities, vendors, and third‑party partners to resolve wireless‑related issues
• Deliver regular product and network training sessions for internal teams
• Create, review, and maintain technical documentation, including installation guides and configuration instructions
• Represent the Service Department on cross‑functional project teams for new and existing products, contributing to service planning and documentation reviews
• Support ticket‑based incident and problem‑management workflows, ensuring accurate documentation and timely reporting
• Provide on‑site technical assistance and customer support as needed
• Coordinate service activities and assignments in alignment with team schedules and operational priorities

• Associate’s or Bachelor’s degree in Information Technology, Networking, or a related field (or equivalent experience)
• Hands‑on experience conducting wireless site surveys and RF analysis
• At least 2 years of experience supporting enterprise WLAN site surveys and network designs
• Strong understanding of Wi‑Fi standards (802.11 a/b/g/n/ac/ax), RF fundamentals, and wireless security
• Experience with wireless survey and troubleshooting tools such as Ekahau, Air Magnet, Net Spot, Spectrum Expert, or Chanalyzer
• Solid understanding of TCP/IP networking, VLANs, and routing concepts
• Familiarity with enterprise wireless platforms such as Cisco, Aruba, Ruckus, Meraki, or equivalent
• Strong problem‑solving skills with the ability to communicate technical concepts clearly to diverse audiences
• Self‑motivated, able to work independently, and comfortable collaborating in a cross‑functional environment
• Willingness to travel occasionally for field support and on‑site assistance

This role is based in Mahwah, NJ, within a standard office environment, with occasional travel to customer sites in support of Mindray products.

Mindray North America offers a competitive compensation package and comprehensive benefits, including medical, dental, and vision coverage, a 401(k) with company match, paid time off, tuition reimbursement, disability coverage, and flexible spending options.

Mindray North America is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, marital status, ethnicity, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, or any other legally protected status.