Digital Platform Local Product Engineering Manager

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POSITION: Digital Platform Local Product Engineering Manager

LOCATION: Mahwah, NJ

RECRUITMENT RANGE: $139,400 - $164,000

Live the Exceptional With Soul. This is the singular purpose of JLR.

At the core of these experiences are the products themselves. The JLR brands have undergone a dramatic transformation over the past years.

JLR is reimagining the future of modern luxury by design through our distinct British brands. Our purpose is to 'Live the Exceptional with Soul' by being the proud creators of modern luxury and being guided by a set of behaviors we call our Creators' Code:
Customer Love;
Unity;
Integrity;
Growth;
Impact.

At JLR, we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work and reach their full potential.

Reporting to the Business Excellence Engineering Director you will lead a team of engineers embracing and driving the delivery of the departmental objectives, utilizing world class technical capability, removing roadblocks, supporting and nurturing the team whilst consistently demonstrating the very highest standards in terms Of Creators Code behaviors.

• Engineering Market Champion :
  Act as the technical specialist for engineering quality in the Electrical (DP) commodity organization. Partner with in-market Quality, Customer Care and Commercial teams working closely with tech center peers in the UK to deliver quantifiable progress towards JLR's quality objectives.
• Vehicle Quality Issues: triage, assess, and resolve quality issues (technical assists) in the field, working closely with the Technical Services Director, Senior Diagnostic Specialists, central Local Product Engineering, and LTS helpdesk to ensure all levels of escalation have the right information and teams have the tools and skillsets to deliver the right fix successfully age independent issues locally to speed up the return of clients to their vehicles whilst sharing technical observations with the UK operation.
  
  Work with local market teams to gain a customer level understanding of issues highlighted in market quality surveys and convey this information back to Engineering teams. Ensure the team are delivering the KPIs and exceeding expectations.
• Customer Love :
  Lead the team in delivering industry-leading customer experiences. Work in collaboration with the senior leadership and commodity peers in market, owning status, management and resolution of challenges supported by robust planning, whilst liaising with tech center peers to develop a deep understanding of the roadmap to fix resolution.
• Quality Strategies, Prioritization & Resolution: Collaborate with local and UK stakeholders to create value add strategies to achieve JLR's quality objectives. Drive the successful execution of these strategies within the Digital Platform commodity, owning process, data procurement , interpretation and pace of detection and escalation. Engage Agile processes to drive solutions. Escalate high risk issues with urgency throughout the organization and advocate their rapid resolution.
  
  Champion the visibility and resolution of high priority issues for the market in current and upcoming products.
• Launch Readiness: Understand new product, new feature, and model year launches to develop a deep understanding of new technologies and capabilities. Act as market champion for the commodity and work to prepare the team , colleagues in Commercial and Quality for new product introduction.
• Prognostics and Diagnostics Over the Air :
  Work with central teams to detect vehicle issues before they affect customers.
• SUMS: Act as the regional lead supporting all SUMS (Software Over The Air) Test and Validation work streams.
• Prevent Reoccurrence :
  Lead processes and adapt strategies and tactics, in order to prevent repeat problems engaging stakeholders across JLR to achieve best results. Drive shift left activities to disseminate solutions found for previous Technical Assistance (TA) issues and information provided from other centers of excellence to Local Technical Services, Field Service Engineers and retailer technicians to prevent escalation of known problems/solutions on future TAs
• Partnership: Partner with other Technical Specialists within the Energy and Vehicle…