Key Account Manager

Overview

The Key Account Manager will provide essential administrative assistance to the sales team, focusing on customer communications and order management. This role involves handling customer inquiries, processing purchase order extensions, and ensuring accurate documentation. The Key Account Manager will collaborate closely with the sales leaders to maintain customer satisfaction and support sales operations effectively.

• Serve as the primary account contact for purchase order revisions, including front-facing communication with the customer.
• Maintain accurate records of customer communications and order modifications.
• Assist in uploading product information to retailer portals and through excel templates.
• Prepare PowerPoint presentations as directed by the sales leaders.
• Capture and organize photos for product comparisons in stores, focusing on shelf displays.

• Strong organizational and time-management skills.
• Attention to detail and ability to multitask.
• Proficiency in Microsoft Office, especially PowerPoint and Excel.
• Ability to communicate effectively with internal teams and customer.

• Experience in retail or consumer packaged goods (CPG).
• Familiarity with portals and digital tools.