Project Manager, Change Management

Contract: Fixed-Term Contract, 24 months

Location: Maidenhead, Berkshire (Hybrid – 3 days a week)

Change that families will feel.

Most transformation programmes change how a business runs. This one changes what happens for a family on the day someone they love has passed.

At Life Services Group
, we're the UK's leading end-of-life company. We help one in three people across the UK plan for and deal with death, and our mission is to help every family in Britain through the hardest moments of life with simplicity, dignity, kindness and exceptional care.

Falconer is our major transformation programme, and the Care and Arranger work sits right at its heart. We need a hands‑on Project Manager to take it from plan to reality, someone who gets into the detail, keeps things moving and makes sure the change lands properly with our teams, not just goes live.

You’ll report to the Transformation Director and be the person who turns big outcomes into real progress, week in, week out.

• Keep delivery on track. You'll work with workstream leads to turn milestones into clear actions, owners, dates and a shared idea of what "done" looks like. You'll hold the detailed plan yourself, step in where teams need extra capacity or structure, and challenge drift before it turns into delay. Enough process to give control and pace – never so much that it slows people down.
• Join the dots. Product, technology, operations, change, training and third parties all have a part to play. You'll spot dependencies and gaps early, chase them down, clear blockers with the team and expedite quickly when a senior call or trade‑off is needed. When decisions change, you'll make sure everyone knows what it means for timing, scope, colleagues and operations.
• Make the change stick. Testing, readiness, training, cutover and rollout are built into your plans from day one, not bolted on at the end. You'll pull together readiness evidence from central and operational teams, support pilots and early‑life support, and see issues through to closure. Above all, you'll make sure the people doing the work on the frontline shape how the change is delivered.
• Bring people with you. You'll work with everyone from Product, Engineering and QA to Operations, Training, third‑party partners and the Exec. You'll run planning and problem‑solving sessions that end in decisions, not more meetings, and give honest, simple updates on progress, risk and where you need help – even when the route ahead isn't fully clear yet.

You're a hands‑on project manager who has seen complex change through to the frontline. You're energetic, practical and organised; you take ownership, and you're happiest when you're making things happen rather than reporting on them. You stay calm under pressure, challenge constructively and don't let ambiguity slow you down.

You’ll have:

• Hands‑on experience managing complex technology, process or operational change.
• A track record of building and running detailed plans and RAID logs yourself.
• Delivered across UAT, operational readiness, training, cutover, rollout and early‑life support.
• Worked well with agile product and engineering teams while keeping one joined‑up implementation plan.
• Strong facilitation, prioritisation and problem‑solving skills, and the confidence to communicate at every level.
• Confidence with MS Project, Jira or similar, and a good grasp of both agile and traditional delivery.
• The commercial awareness and resilience to own your outcomes.

A qualification such as PRINCE2, APM, AgilePM or Scrum would be great, but it's not essential. We care more about what you've delivered.

As a key contributor to our business,…