Housing Officer, Customer Service​/HelpDesk

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job reference REQ
0204 Date posted 05/06/2026 Final date to receive applications 21/06/2026 Location Maidenhead Salary Circa £34,645 to £35,858 per annum depending on experience Package Car Allowance £2,621 per annum Contractual hours 37 Basis Full Time Job category/type Resident Services & Community Housing Officer - April 2026 JD.pdf Benefit Package Overview - portrait - Updated March  Employment Safeguarding - final approved 20.07.21.pdf

This is an exciting time to join Housing Solutions. Following our recent C1 regulatory grading, we are growing our frontline housing services to increase visibility, strengthen relationships with residents and enhance the way we deliver services across our communities, we are looking for people who are passionate about social housing, care about doing the right thing, and want to make a meaningful difference to the lives of others.

Our work is guided by strong values, taking ownership of the service we provide, working with inclusion and respect, embracing innovation to improve how we work, and achieving success through teamwork, If you’re motivated by purpose and want to be part of supportive, forward- thinking housing organisation that is confident about its future, this is a great opportunity to grow with us.

To find out more, we’re inviting you to join us at an informal recruitment drop in on 12 June 2026, between 11am – 2pm at our offices in Maidenhead. This is a chance to meet the team, learn more about our approach and explore whether Housing Solutions could be the right next step for you . Please contact us in advance to secure your place by emailing  , letting us know your name, contact details and which role(s) your interested in.

No CV is required at this stage.

Our Housing Officers provide excellent front-line tenancy liaison and neighbourhood services to residents dealing with a range of tenancy and estate issues including tenancy visits, tenancy renewals, pre-void / end of tenancy visits and estate inspections. Aiming to resolve minor complaints within their tenancy patches whilst supporting good neighbour relations and focussing on achieving high-levels of resident satisfaction.

You will be a visible presence on our estates, getting to know our customers and building strong relationships across our customer base whilst supporting other officers in taking a robust approach to enforcing tenancy terms and conditions by making referrals to specialist officers where appropriate. Providing the first line of support to our tenants, offering positive advice and guidance to residents as well as signposting to relevant internal services and external agencies, both local and national.

You must have experience of working in a customer focused environment with sometimes complex problems that need solving within tight deadlines within a front-line customer facing role.

You will be good at understanding people and will enjoy talking to and listening to customers. You will have experience in dealing with challenging and difficult behaviour with the ability to be assertive and comfortable having conversations about resolving disputes. You will be an effective communicator both verbally and in writing.

Ideally, you will have some understanding of the housing sector and may have been in a customer service agent or similar role previously but you will be ambitious and be keen to learn and gain experience out in the field. You will have a passion for delivering excellent customer service and you will care about the outcomes you produce for your customers.

The successful applicant will require an enhanced Disclosure and Barring Service (DBS) certificate which is considered satisfactory to Housing Solutions.

Housing Solutions is a not for profit Housing Association, rooted in the local community providing quality, affordable homes to rent and buy across the local area. Our mission is to make…