Customer Service Assistant

Customer Service Assistant

Location: Maidenhead
Job Type: Permanent
Reporting to: Customer Service Manager

Fully Office Based Monday-Friday 8:30AM-5PM

Overview

We are seeking a proactive and detail-oriented Customer Service Assistant to join a fast-paced and supportive team based in Maidenhead. This role is ideal for someone who enjoys delivering excellent customer service while managing administrative tasks and order processing within a structured environment.

You will play a key role in ensuring customer orders are handled efficiently, queries are resolved promptly, and internal processes run smoothly.

Key Responsibilities:

Order Processing

• Accurately process customer orders using SAP, ensuring timely and efficient dispatch
• Manage documentation related to orders, including invoicing where required
• Liaise with internal teams to ensure seamless fulfilment of orders

Customer Support

• Act as a point of contact for customer queries via email and internal systems
• Provide updates on order status, stock availability, and delivery timelines
• Maintain a professional and customer-focused approach at all times

Administration & Documentation

• Monitor and resolve order discrepancies, including returns and adjustments
• Process credits and debits in line with company procedures
• Maintain accurate records and documentation across systems

Quotations & Reporting

• Prepare and issue customer quotations using SAP
• Review open order reports and highlight any pricing or processing issues

Internal Coordination

• Work closely with sales and warehouse teams to support customer requirements
• Assist with processing requests for stock, demonstrations, or loan items
• Ensure orders are shipped in line with agreed timelines

Skills & Experience

Essential:

• Previous experience in a customer service or order processing role
• Strong data entry skills with excellent attention to detail
• Experience using SAP (or a similar ERP system)
• Good communication and organisational skills

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.