Customer Service Representative

Position Title:
Customer Service Representative

Location: Maidenhead, Berkshire, UK
Work Arrangement: Office based, Maidenhead
Employment Type: Permanent

Job Overview: The Customer Service Representative will respond to phone calls, web inquiries, emails, and chat requests from internal and external customers regarding the Stanley Black & Decker suite of products and handle related administrative tasks.

• Handle incoming customer and partner enquiries via phone and email, ensuring queries are resolved promptly, accurately, and logged correctly.
• Process incoming documents and complete administrative tasks to support efficient after‑sales service operations.
• Build strong relationships with internal and external customers.
• Record, manage, and maintain accurate case information within Salesforce.
• Develop knowledge of key brand product portfolios.

About You:

• A customer service professional with experience delivering excellent support.
• An outstanding communicator with a professional telephone manner and the ability to handle a wide range of customer enquiries professionally, clearly, and with care.
• Highly organised, with strong time management skills and the ability to manage priorities effectively throughout the day.
• Educated to GCSE level (including English and Maths).
• Working experience with Microsoft Office Suite is required; experience using SAP, Salesforce, Five9 is advantageous but not essential.

• An attractive salary & benefits package.
• Discounts on Stanley Black & Decker tools and other partner programs.
• Excellent opportunities for continuous professional development.
• Grow:
  Be part of a global company with multiple brands to advance skills along various career paths.
• Learn:
  Access to a wealth of learning resources, including our digital learning portal.
• Belong:
  Experience an inclusive workplace that values diverse perspectives.
• Give Back:
  Participate in volunteerism, giving back, and sustainable business practices.