Customer Service and Admin Support Coordinator

Permanent, full-time | 100% office-based Join a successful and growing online retailer where outstanding customer service and efficient administration sit at the heart of everything we do. We are looking for a reliable, customer focused individual to provide first class support to our customers and keep our day to day operations running smoothly. Working as part of a small, supportive team, you will also need to be comfortable working independently, taking ownership of your workload and using your initiative to keep things moving.

Key Responsibilities Deliver exceptional customer service by responding promptly and professionally to enquiries by phone and email Provide clear order and delivery updates, keeping customers informed and reassured throughout their journey Process and manage customer orders with accuracy and attention to detail Maintain precise customer and order records to support smooth operations Resolve customer issues quickly, calmly and professionally Liaise with suppliers and logistics partners to ensure seamless order fulfilment Carry out general administrative duties that support the wider e-commerce team Work independently on a daily basis while collaborating closely within a small team Contribute to the efficient day-to-day running of a busy customer-focused operation About You Previous experience in customer service, administration, sales support or operations Excellent written and verbal communication skills with a genuine desire to help people Strong organisational skills and a keen eye for detail Confident using business systems and Microsoft Office Positive, proactive and able to prioritise in a fast paced environment Comfortable working independently and taking ownership of tasks Able to thrive as part of a small, close-knit team A customer-first attitude and a calm, professional manner What’s On Offer Competitive salary plus bonus Friendly, supportive small team in a growing e-commerce business Varied role that combines customer service with meaningful admin support Opportunity to work independently while being part of a collaborative team Chance to make a real difference to the customer experience every day If you thrive on helping customers, enjoy well-organised administrative work, and are happy working both independently and as part of a small team, we would love to hear from you.