Helpdesk Engineer

Helpdesk Engineer Rushden | £35,000–£45,000 | Permanent | Full-Time Engineering knowledge  problem solving  customer support = your next move! A growing technical services team is looking for an experienced Helpdesk Engineer to join their Rushden head office. This is a key technical role supporting customers and field engineers , diagnosing faults and finding solutions across mechanical, electrical and controls systems.

What you'll be doing Provide technical advice to customers and engineers over the phone. Diagnose faults and troubleshoot technical issues. Process technical jobs and identify the parts and tooling required . Support field engineers with technical advice and guidance. Work closely with the Customer Service and Engineering teams . Use internal systems to manage and progress technical jobs. Help improve processes, reduce downtime and get issues resolved quickly.

What they're looking for
-Strong, varied engineering knowledge – mechanical, electrical & controls
-Excellent fault-finding and problem-solving ability
-Confident and professional with customers
-IT confident and comfortable using systems daily
-A team player who enjoys working collaboratively
-Based within a commutable distance of Rushden Why apply? This is a great opportunity for an experienced engineer who enjoys solving problems, helping people and being the technical go-to person - without being permanently out on the road. Apply today to discuss further with Gabriella Saunders at ACS Staffing Solutions!