Customer Support

Peopleforce Recruitment are supporting one of their long-standing partners in search for a customer support agent for a hospital to home service.

The role is to support the patients feeding once they have left the hospital and returned home. You will be working with a nursing service who oversee the aspects of patient feeding. You will be on the front-line role and delivering the highest levels of service to patients.

This role is for someone who enjoys working as part of a friendly team and wants to make a difference to people's lives. The team works in an open plan office within a modern building. There is a 3-month training program overseen by the team trainer, so you will be completely supported beginning your journey.

Pay rate
Monday - Friday: between 08:00 - 20:00. Most shifts are 08:00-16:30 and 09:00-17:30. Shifts 10:00-18:30 and 11:30-20:00 are completed in a week block once every 2 months.
37.5 hours per week. 7.5 hours per day.
£13.50 per hour
1 Saturday per month 09:00 am - 13:00 pm (paid as additional, overtime rate x1.75)

* Two overnight segments per month (Monday–Friday):

* 8:00 PM – 8:00 AM

* Weekend overnight segments:

* Saturday: 5:00 PM – 9:00 AM (Sunday morning)

* Sunday: 5:00 PM – 8:00 AM (Monday morning)

* One weekend daytime segment:

* Saturday: 1:00 PM – 5:00 PM or

* Sunday: 9:00 AM – 1:00 PM or 1:00 PM – 5:00 PM

On call segments (paid as additional, at an enhanced rate)

Benefits you'll love:

Option to work 1 day from home every week
Opportunity for overtime paid at an enhanced rate
Free on-site parking
Onsite canteen including a Starbucks station
Onsite gym including a peloton bike

Responsibilities

* Arrange patient deliveries via telephone and email

* Answer enquiries from patients and stakeholders

* Use of database to log all patient and healthcare professional communication

* Team leader will advise daily workload to complete

* Communicate via email and phone with stakeholders

* Meet internal targets

* Updating of patient records, processing chemist orders, prescription collection, pump troubleshooting & uplifts