Parks and Cemeteries Administration Officer

Royal Borough of Windsor and Maidenhead

Full‑time, Permanent –

Location:

Maidenhead. Salary: £30,193 – £34,104 per year. Closing date: 2 August 2026.

The Royal Borough of Windsor and Maidenhead (RBWM) is a unitary authority in Berkshire, close to London and a major cultural and tourism hub. Our dedicated team delivers high‑quality services to the community.

Reporting directly to the Parks & Open Spaces Contract Manager, you will provide frontline customer service and administrative support to the Parks and Countryside team, with a focus on cemetery services.

• Responding to public enquiries about parks, cemeteries, allotments, play areas, events and grounds maintenance.
• Processing invoices, purchase orders, income and collecting fees.
• Maintaining records, producing routine reports.
• Co‑ordinating with parks officers and external contractors.
• Providing emotional and practical support to bereaved families.
• Managing burial and cremation bookings, permits and certificates.
• Ensuring equality, dignity and respect in all interactions.

• Proficient use of ICT, including full MS Office suite.
• Excellent communication skills.
• Ability to prioritise a varied workload.
• Organised, able to work independently and collaboratively.
• Approachable and helpful when dealing with stakeholders.
• Honesty, integrity and discretion.
• Calm under challenging circumstances.
• Commitment to excellent customer service.

• 32 days annual leave.
• Flexible and hybrid working pattern.
• Generous local government pension scheme (life cover 3× annual salary) and AVC.
• Free employee parking near offices.
• Give As You Earn scheme.
• Instant Reward Scheme for innovative achievements.
• Employee Assistance Programme – counselling, advice and information.
• Discounts with many retailers (gym memberships, travel deals).

RBWM values a collaborative, inclusive workplace. We are an equal opportunities employer and encourage applications from people of all backgrounds, including individuals with disabilities, ex‑armed forces personnel and those who have been part of formal care systems up to the age of 25. Mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand…