Housing Options Officer

This is a full-time, permanent role with hybrid working, and a salary of £34,962 to £38,791

We are seeking an experienced Housing Options Officer with the drive and ability to work effectively as part of our busy Housing Options Team.

• Working as part of the Housing Options Team you will provide an effective and comprehensive housing advice and homelessness service to the residents of our borough
• Working with customers to provide effective solutions to their housing issues using a range of homelessness prevention options
• Making enquiries in respect of statutory homelessness applications, gather the required information and make statutory homelessness decisions
• Dealing with customer enquiries about their housing applications and housing issues face to face, by telephone and online and updating them accordingly

• You will have experience of working in a housing options team within a local authority Housing Service or similar
• You will be able to interpret and apply relevant housing legislation and be comfortable working in a rule driven environment
• You will have experience of working directly with the public both face to face and over the phone.
• You will have experience of working in a busy, front line, customer-focused team.
• You will be experienced in working within a performance driven environment, meeting targets and working to deadlines