Principal Implementation Engineer

Principal Implementation Engineer page is loaded## Principal Implementation Engineer locations:
Maidenhead, United Kingdom time type:
Full time posted on:
Posted Yesterday time left to apply:
End Date:
March 11, 2026 (26 days left to apply) job requisition :

** Worker Sub-Type:
** Regular
*
* Job Description:

**** Summary
* * The Principal Implementation Engineer is a senior hybrid role responsible for both the technical deployment and the operational instruction of Black Berry AtHoc’s crisis communication suite. This individual will architect and install enterprise-grade SaaS and on-premise solutions while simultaneously developing and delivering sophisticated training programs for administrators and end-users. As a senior member of the Professional Services team, you will bridge the gap between complex systems engineering and human-centric operational readiness, ensuring our clients are prepared to respond effectively in critical moments.
** Location
* * United Kingdom (Remote/Hybrid) – Must be within 50 miles of a major international airport.
** Company
* * Black Berry AtHoc is the pioneer and recognized leader in networked crisis communication, protecting millions of people and thousands of organizations around the world. AtHoc provides a seamless and reliable exchange of critical information among organizations, their people, and devices. A trusted partner to the world’s most demanding customers, AtHoc is the leading provider to global government agencies, military organizations, and leading commercial enterprises.

For more information about Black Berry AtHoc, please visit .
** Position
* * As a Principal member of the EMEA Professional Services team, you are the technical and operational "face of the company." You will own the entire customer lifecycle from initial architecture and server-side deployment to final user certification.

The ideal candidate is a highly motivated self-starter who is equally comfortable in a server room performing security hardening and SQL optimizations as they are in a boardroom briefing C-suite executives or in a classroom coaching emergency managers. You will be considered a thought leader in emergency management technology, providing the strategic guidance necessary for our customers to navigate complex integrations and high-stakes communication requirements.
** Responsibilities*
* ** Technical Implementation:
** Lead the end-to-end deployment of Black Berry AtHoc IWS Alerts and related products in complex enterprise, networked, and cloud environments.
* ** Architecture & Security:
** Own the technical design of assigned deployments, including IIS configuration, Active Directory/LDAP integration, and security hardening of applications and operating systems.
* ** Training Delivery:
** Plan and deliver expert-level training in classroom and online environments, ensuring operators and administrators are proficient in the software’s full capabilities.
* ** Curriculum Development:
** Participate in or lead the creation of training materials, job aids, and technical documentation that reflects current product features and EMEA-specific use cases.
* ** Strategic Advisory:
** Assist customers in developing SOPs and processes that support system usage; explain integrated mass notification concepts to both technical teams and senior leadership.
* ** Customer Advocacy:
** Act as a product advocate by providing feedback to Support and Development teams to identify feature enhancements based on real-world deployment challenges and customer needs.
* ** Project Leadership:
** Own the technical side of assigned customer deployments from initial architecture through to successful support hand-off, maintaining detailed implementation plans and interaction reports.
** Requirements*
* ** Technical Authority:
** 7–10+ years of experience in enterprise software deployment, including system administration of current Microsoft server and desktop operating systems.
* ** Integration Expertise:
** Hands-on experience with Active Directory, LDAP queries, SQL (queries, stored procedures, maintenance), and Web Application Servers (IIS).
* ** Security & Scripting:
** Proven ability in security hardening and Windows…