Community Advocacy & Industry Engagement Lead

Role Purpose

This role will lead structured stakeholder advocacy, engagement, survey insight, and educational outreach activities for a nationally significant digital transparency platform. Operating during Public Beta and scaling phases, the role ensures stakeholder confidence remains strong; industry concerns are captured and addressed constructively; adoption accelerates through education and dialogue; survey insight directly informs delivery prioritisation; the platform’s narrative is collaborative, not reactive.

This is not a marketing or PR role. It is a strategic ecosystem stewardship position operating at the intersection of Government sponsors, Regulators, Trade associations, Large enterprise networks, Independent retailers, Technical integration teams.

• Industry Advocacy & Relationship Management
  • Act as visible engagement lead for industry stakeholders
  • Build constructive relationships with trade associations and network operators
  • Facilitate structured round tables and feedback sessions
  • Represent the service in industry forums and panels
  • Translate technical roadmap updates into accessible language
  • Address perception risks through proactive engagement
• API Advocacy & Technical Enablement
  • Deliver live API demos (Postman/scripts/SDK examples)
  • Build example integrations and code snippets
  • Develop sample payload templates
  • Create sandbox walkthrough materials
  • Explain validation rules and error codes
  • Provide integration troubleshooting guidance
  • Liaise directly with engineering teams on recurring issues
  • Identify friction points in the API lifecycle
• Survey & Insight Programme Ownership
  • Design and run quarterly industry sentiment surveys
  • Conduct post‑onboarding and integration feedback surveys
  • Develop API usability surveys
  • Analyse qualitative and quantitative results
  • Produce insight dashboards and executive summaries
  • Present findings to sponsors and delivery teams
  • Translate feedback into structured improvement themes
  • Ensure all survey activity is methodologically sound and defensible.
• Webinar & Education Programme
  • Develop and run monthly webinar series
  • Host API deep‑dive sessions
  • Facilitate “Common Errors & Best Practice” clinics
  • Deliver integration guidance workshops
  • Moderate Q&A sessions confidently
  • Create structured follow‑up artefacts and FAQs
  • Webinars must reduce support load, improve compliance, and accelerate adoption.
• Confidence & Narrative Management
  • Shape and maintain a consistent Public Beta narrative
  • Provide structured responses to recurring stakeholder concerns
  • Collaborate with Service Lead on sponsor messaging
  • Develop insight‑led confidence metrics
  • Ensure engagement activity aligns with regulatory expectations.
• Internal Alignment & Delivery Feedback Loop
  • Work closely with Data & Insights Lead, Technical Operations Lead, Retailer Enablement Lead, Programme Leadership
  • Ensure stakeholder insight influences sprint planning
  • Track recurring issue themes
  • Identify perception risks early.

Essential:

• 8+ years experience in stakeholder engagement, ecosystem management, or industry advocacy
• Experience operating within regulated or public sector environments
• Experience in Developer Advocate / Solutions Engineer role
• Demonstrated experience designing and running structured surveys
• Proven experience hosting and moderating webinars (50–200+ attendees)
• Strong written communication capability (policy‑grade clarity)
• Comfortable explaining technical platforms at a functional level
• Experience managing complex stakeholder dynamics
• Experience in energy, utilities, health, or regulated retail sectors
• Experience working on national digital infrastructure platforms
• Strong REST API understanding
• Experience with OAuth / authentication flows
• Hands‑on Postman usage
• Experience in Public Beta / digital service lifecycle phases
• Familiarity with Government Digital Service standards

• Confident public speaker
• Strong workshop facilitation
• Survey design literacy (quantitative & qualitative)
• Analytical thinking
• Stakeholder diplomacy
• Political awareness
• Narrative shaping
• Calm under scrutiny
• Structured programme discipline

• Be confident but not combative
• Be structured but not bureaucratic
• Be empathetic but not defensive
• Be data‑driven but not technical‑overwhelming
• Be politically aware but not politicised
• Must command credibility in both boardroom and operational settings.