Business Systems Analyst

We are currently working with a leading organisation undergoing a large-scale digital transformation and are looking to appoint an experienced Technical Business Analyst to play a pivotal role in shaping the future of its systems and processes. This is a fantastic opportunity for a technically minded BA to operate at the intersection of business and technology, supporting the migration of legacy platforms to modern, cloud-native environments, including Microsoft Dynamics, while driving meaningful operational improvements.

In this role, you will work closely with stakeholders across multiple areas of the business, including production, logistics, sales, and IT, to understand current processes, identify inefficiencies, and gather detailed business requirements. You will be responsible for analysing end-to-end workflows, particularly within operational and fulfilment environments, and translating these insights into scalable, efficient technical solutions that support long-term business strategy.

A key element of the position involves bridging the gap between non-technical stakeholders and technical delivery teams. You will interpret complex business needs and convert them into clear, structured technical specifications, functional documentation, user stories, and use cases. This will ensure that development teams have the clarity required to deliver high-quality solutions aligned to business outcomes. You will also be expected to create process models, data mappings, and workflow diagrams to illustrate system behaviour and support effective decision-making.

The successful candidate will demonstrate strong analytical capabilities, with the ability to perform data manipulation, gap analysis, and trend analysis to support business improvements. You will leverage tools and methodologies such as process modelling, Lean or Six Sigma principles, and documentation frameworks (BRDs, SRS, API specifications) to ensure consistency and quality across deliverables. A data-driven mindset is essential, with proficiency in SQL required to extract, validate, and interpret complex datasets.

You will work collaboratively with internal development teams and external technology partners to deliver system integrations and enhancements across key platforms, such as ERP/MIS systems, scheduling tools, and inventory or warehouse management solutions. Your involvement will span the full software development lifecycle, from discovery and requirements gathering through to system testing, validation, and implementation. You will define acceptance criteria, support testing activities, troubleshoot issues, and ensure delivered solutions meet both technical and business expectations.

Strong stakeholder engagement skills are essential for this role. You will be responsible for building and maintaining effective relationships, facilitating communication between teams, and ensuring a shared understanding of requirements and project goals. You will also help manage timelines, coordinate activities, and ensure projects are delivered efficiently and to a high standard. Comprehensive documentation and knowledge sharing will be key to supporting ongoing system use and future enhancements.

From a technical perspective, the ideal candidate will have a strong understanding of system architecture, integrations, APIs, and data structures, along with familiarity in technologies such as Python or similar programming languages. Experience working with data formats such as XML or JSON, as well as integration approaches including EDI or middleware tools, will be highly beneficial. You should also be comfortable working with industry-standard tools such as Jira, Confluence, Visio, or Lucidchart to support delivery and documentation.

We are particularly interested in individuals with proven experience operating as a Business Analyst within complex environments such as manufacturing, logistics, or supply chain organisations. Exposure to systems thinking and the ability to view challenges holistically understanding how processes, systems, and data interact is key to success in this position.

This role offers the opportunity to contribute to a high-impact transformation programme, where your work will directly influence the efficiency, scalability, and effectiveness of core business systems. If you are a proactive, detail-oriented Technical Business Analyst who thrives on solving complex problems and delivering tangible value through technology, this position presents an exciting next step in your career.