IT Service Delivery Manager

Location
:
Maidenhead, with a minimum of 2 days a week in the office

Contract Type
: 6 month FTC

Salary
: £40 - £50k per annum, pro rata

Hours
:
Full Time, 37 hours per week, Mon – Fri

You’ll take the lead on how our IT services are delivered across the organisation, making sure colleagues get a reliable experience. You’ll oversee our service desk, manage complex incidents, and keep everything running smoothly while looking for ways to improve service delivery. You’ll work closely with internal teams and external providers to resolve issues quickly while keeping people informed. Alongside this, you’ll lead and develop a small team, setting clear expectations and creating a positive, supportive environment.

You’ll collaborate with everyone to understand what people need, ensuring services evolve with demand and systems remain secure.

• Experience leading an IT Service Delivery
• Confident managing third‑party suppliers
• Good understanding of service management frameworks (such as ITIL)
• Experience with Microsoft technologies, Active Directory and desktop environments
• A people‑focused leadership style

The Commonwealth War Graves Commission is an organisation dedicated to honouring and caring for the graves and memorials of service members who died in the two World Wars. The work of the commission is not only out on the field, but in our head office too, which contributes to the meaningful commemoration of those who made the ultimate sacrifice.

• 25 days annual leave, rising by 1 day per year of service up to a maximum of 30
• 1 privilege day, half day on Maundy Thursday, paid public holidays and paid time off between Christmas and New Year
• Flexible working arrangements
• Generous Pension Scheme, with CWGC contributing up to 10%
• Life Assurance
• Employee Assistance Programme
• Cycle To Work & Electric Vehicle schemes

If you believe your skillsets align with this opportunity, we welcome your application. This role will close when we have received a reasonable number of suitable applications.

We believe creating a diverse environment enriches our organisation and strengthens our mission, therefore we welcome applications from everybody. Join our inclusive environment where every individual is valued.