Service Desk Engineer

Are you passionate about technology and delivering exceptional customer service? We're looking for a Level 1 Service Desk Engineer to join a growing Managed Services team, providing first-line IT support to a diverse range of business clients.

This is an excellent opportunity for someone with 1–2 years' IT support experience who is looking to develop their technical skills within a supportive, collaborative environment.

Location: Maidenhead, Berkshire

Salary: £28,000–£29,000 per annum

As a Level 1 Service Desk Engineer, you'll be the first point of contact for technical support, ensuring users receive prompt, professional assistance while maintaining high levels of customer satisfaction.

Your responsibilities will include:

• Providing first-line technical support via phone, email and remote support tools.

• Managing user accounts across Active Directory and Microsoft 365.

• Troubleshooting Windows 10/11 and Microsoft Office issues.

• Supporting networking fundamentals, including DNS, DHCP and email-related issues.

• Managing support tickets in line with Service Level Agreements (SLAs), ensuring effective prioritisation and queue management.

• Assisting with device builds, deployments and general system maintenance.

• ...