Strategic MSP Service Desk Leader | AI & Automation
Listed on 2026-10-10
-
IT/Tech
Change Management, AI Business & Operations, IT Project Manager -
Management
Change Management, AI Business & Operations, IT Project Manager
Infra View is seeking a Strategic Group Service Desk Manager to own and shape the MSP service desk. You will lead a team of about 17, based mostly in Maidenhead, guiding people, processes, and customer experience as the business grows toward doubling in size.
You will set direction across strategy, performance, automation, and AI, focusing on SLAs, metrics, and continuous improvement. This is a leadership role, not hands-on engineering, requiring MSP know-how and strong stakeholder management to
This position is for the Strategic MSP Service Desk Leader | AI & Automation role at Infra View.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Strategic MSP Service Desk Leader | AI & Automation role in the description above.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).