Senior IT Systems Engineer

VE3 is a technology and business consultancy focused on delivering end-to-end technology solutions and products. We have successfully serviced enterprises across multiple markets, including the publicand private sectors. Our services span all aspects of business, providing aholistic approach to managing an organization. We are committed to providing technical innovations and tools that empower organizations with critical information to facilitate decision-making that results in business transformation through cost savings and increased operational efficiency.

Our commitment to quality is adopted throughout the organization and sets the foundation for delivering our full suite of capabilities.

Job title
:

Senior IT Systems Engineer

Position Type
:
Full-time

Experience Level
: 5+ years

About the role

VE3 is looking for a hands-on Senior IT Systems Engineer to support and administer our Microsoft 365 environment and strengthen security across company devices and accounts.

You will configure laptops, implement and maintain Microsoft Intune, troubleshoot technical issues and take ownership of support tickets through to resolution. Working with colleagues across the UK and India, you will ensure employees have reliable IT services and secure access to company systems.

This is a technical individual contributor role. You will coordinate with other IT team members on tickets and technical work, with no formal people-management responsibility.

Key responsibilities

Microsoft 365 and identity

• Configure, administer and troubleshoot Microsoft 365 services, including Exchange Online, Teams, SharePoint Online and One Drive.
• Administer Microsoft Entra , including users, groups, enterprise applications and access permissions.
• Implement and troubleshoot multifactor authentication, Conditional Access and single sign-on.
• Configure role-based access, privileged access controls and separate administrator accounts.
• Complete employee onboarding, role changes and offboarding, including account provisioning, licence allocation and access removal.
• Troubleshoot email delivery, authentication, collaboration and synchronisation issues.
• Review and secure external sharing, guest access and tenant settings.

• Implement, configure and maintain Microsoft Intune for company laptops and mobile devices.
• Configure Windows Autopilot for consistent device provisioning and deployment.
• Build and maintain device configuration profiles, compliance policies and endpoint security policies.
• Package, deploy, update and troubleshoot applications through Intune.
• Configure Bit Locker encryption, Windows update policies, endpoint protection and local administrator controls.
• Diagnose device enrolment failures, policy conflicts, application deployment issues and compliance failures.
• Set up and support Windows laptops, with support for macOS, iOS and Android where required.
• Manage device allocation, recovery, remote wipe and secure reassignment, maintaining accurate asset records.

• Configure and support Microsoft Defender for Endpoint and Defender for Office 365, according to available licensing.
• Investigate endpoint, identity and email security alerts; contain threats and remediate affected accounts or devices.
• Implement protection against phishing, malware, compromised credentials and unauthorised access.
• Configure access restrictions for unmanaged or non-compliant devices.
• Implement controls to restrict the download or sharing of confidential company information.
• Identify security configuration gaps and implement practical improvements.
• Configure and maintain Windows LAPS, endpoint hardening and least-privilege access.
• Maintain technical evidence and documentation to support security reviews and audits.

• Monitor the internal support queue and prioritise incidents and requests according to urgency and business impact.
• Take ownership of tickets from investigation through to resolution, keeping users informed.
• Coordinate with IT colleagues to assign or escalation issues and ensure effective handovers.
• Provide remote troubleshooting for laptops, Microsoft 365, connectivity, applications and peripherals.
• Investigate recurring problems and implement permanent fixes.
• Escalate complex issues to Microsoft or other suppliers and follow them through to resolution.
• Write clear troubleshooting guides, configuration records and support procedures.

• Use Power Shell to automate routine administration, reporting and…