Cloud Billing Team Leader

Cloud Billing Team Leader

📍 Maidenhead | 💰 £45,000 - £50,000 | 🏢 Hybrid (3 days office / 2 days home) | 📋 Permanent

A growing and highly successful technology business is looking to appoint a Cloud Billing Team Leader to join its Finance Operations function. This is an excellent opportunity for an experienced billing or finance professional with leadership experience to take ownership of a high-performing team within a fast-paced and evolving cloud services environment.

The Role

Reporting into the Billing Manager, you will lead a team responsible for the accurate and timely delivery of cloud billing services. You'll manage workloads, support team development, resolve operational challenges and drive continuous improvements across billing processes.

Working closely with teams across Finance, Technology, Operations and Customer Services, you'll play a key role in ensuring billing accuracy, service quality and process efficiency as the business continues to grow.

Key Responsibilities

Lead the day-to-day delivery of cloud billing operations and recurring billing cycles
Manage team workloads and priorities to ensure accurate and timely billing outcomes
Coach, mentor and develop team members, supporting both performance and career growth
Act as an escalation point for complex billing queries and operational issues
Monitor KPIs, service levels and team performance
Support governance, controls, reconciliations and audit requirements
Collaborate with stakeholders across multiple business functions to improve processes
Identify and implement opportunities for automation and operational improvement
Promote a positive, customer-focused and high-performing team culture

Skills & Experience Required

Experience with in a billing, finance, technology, telecoms, cloud or managed services environment
Previous experience leading, supervising or coordinating operational teams
Strong stakeholder management and communication skills
Experience managing high-volume processes and competing priorities
Understanding of operational controls, governance and service management
Strong Excel and data analysis skills
Proactive approach with excellent problem-solving capabilities
Passion for continuous improvement

Desirable Experience

Cloud, subscription or usage-based billing experience
Knowledge of Microsoft, AWS or Adobe billing environments
Experience using Oracle Net Suite
Exposure to Lean, Six Sigma or similar process improvement methodologies
Experience supporting business change or transformation programmes

What's on Offer

Salary of £45,000 - £50,000
Hybrid working model (3 days office / 2 days remote)
Flexible working hours
Supportive and collaborative working environment
Opportunity to join a growing technology-focused business with excellent development prospects

If you're an experienced billing professional with leadership experience and a passion for process improvement, we'd love to hear from you