Administrator – Planning​/Scheduling

Up to £24,500 per annum + Overtime + Benefits

We are currently working with a specialist engineering business based in Maidstone.

Due to ongoing growth, they are seeking an Administrator to join their established team on a full-time, permanent basis.

The Administrator will work closely with all operational departments, assisting with day-to-day operations, scheduling works and service activities for the engineering team, and supporting operations management and supervisors.

Responsibilities include:

• Providing outstanding customer service and answering calls and emails professionally
• Raising work orders for customer callouts, PPMs, and related tasks
• Scheduling engineering calls, PPMs, and quoted works, assigning resources to ensure SLA compliance, and booking works with the site
• Applying for permits and hiring equipment as needed
• Collaborating with the Contract Administration team to monitor daily work schedules, optimizing workloads and routes for efficiency and KPI achievement
• Updating relevant customer portals with job status information

The ideal candidate will demonstrate:

• Experience in a busy office environment
• Good IT skills, including Word and Excel
• Excellent communication and telephone skills
• Interpersonal skills and numeracy
• Good UK geographical knowledge
• Ability to work independently and as part of a team
• Reliability and self-motivation
• Ability to build relationships with colleagues and customers

This is a fantastic opportunity for career progression and development.

Working hours are Monday to Friday, 8:30 am to 5:30 pm.

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