Patient Services Receptionist

Patient Services Receptionist

As a Patient Services Receptionist with us, you'll play a pivotal role in providing excellent patient care to patients, efficient and professional receptionist duties and general administrative support as and when required. This is your opportunity to make a meaningful impact and develop your career.

• Meet and greet patients, staff, doctors and visitors
• Cover reception and participate in all reception duties
• Ensure all patients experience the highest levels of service at all times
• Patient liaison in waiting area – completion of paperwork, signposting, communication of delays, taxi service etc
• Maintain accurate and complete records of patient details in line with the agreed processes within Genesis Care
• Actively queue patients into MOSAIQ upon arrival to support wait time tracking

• Experience of looking after a busy reception area
• Have excellent communication skills
• Experience in a customer focused environment
• Evidence of effective staff liaison and co-operative working
• Evidence of an empathetic approach to patients and or customers
• Experience with resolving complaints satisfactorily
• Strong relationship building skills
• Experience with in a diverse range of administrative roles

• Be proficient in all MS office packages including, but not limited to, Word, Excel & Outlook
• Previously worked within the healthcare sector preferred, not essential

• Shape your work-life balance with 25 days of annual leave, plus bank holidays, and the option to buy more or sell back annual leave.
• Prioritise your well-being with complimentary private medical and dental coverage, access to Employee Assistance Program, and Income Protection.
• Access our world-class radiotherapy - free to you and your immediate family, if required.
• Secure your future with a competitive Company Contributory Pension Scheme.
• Nurture your mental health and well-being through our well-being community, with access to Babylon Health and Headspace Wellbeing.
• Enjoy hassle-free commutes with free parking at most of our centres.
• Treat yourself with exclusive retail discounts.