Sales & Operations Administrator

Sales & Operations Administrator

Location:

Staplehurst

Hours:

Monday to Friday 8:30am – 5pm
Salaries: £28,000 – £30,000 per annum

KHR, a successful and growing UK distributor, is seeking a Sales & Operations Administrator to join its busy team. This varied role combines customer service, sales order processing, logistics coordination, and compliance‑led administration, playing a key part in ensuring smooth end‑to‑end order fulfilment and high‑quality customer support.

• Provide excellent customer service via phone and email, handling enquiries and resolving issues efficiently.
• Process sales orders, quotations, acknowledgements, delivery notes, and related documentation.
• Maintain CRM/ERP systems, order trackers, logs, and accurate customer records.
• Coordinate deliveries, collections, returns, credits, and courier documentation.
• Liaise with Sales, Warehouse, Operations, Quality, and Management teams.
• Support purchase orders, stock processes, and general sales administration.
• Maintain accurate, audit‑ready records in line with company procedures and quality standards.
• Ensure documentation is correctly filed, accessible, and compliant.
• Support continuous improvement across sales, customer service, and operational processes.
• Provide general administrative support across the business.

• Experience in customer service, sales administration, or office support.
• Strong attention to detail and excellent organisational skills.
• Confident communication skills (phone and email).
• Ability to manage multiple tasks and priorities effectively.
• Proficiency in Microsoft Office (Outlook, Excel, Word).
• Experience with CRM/ERP systems (desirable).
• A proactive, reliable, and customer‑focused mindset.

• Full product training and ongoing support.
• Modern office environment.
• No weekends or bank holiday working.
• Company pension.
• 28 days holiday.
• Free onsite parking.
• Regular team social events.
• Childcare voucher scheme.