Receptionist, Administrative​/Clerical

About the Role

We have an exciting opportunity for an receptionist / administrator to join our friendly and dedicated team at the Kent and Medway Prosthetic Centre in Maidstone. Having recently moved into our brand-new, purpose-built facility, there’s never been a better time to join us. You’ll become part of a welcoming and experienced multidisciplinary team, working in a modern clinical environment where teamwork, and patient-centered care are at the heart of everything we do.

A receptionist / administrator provides a flexible support to the Kent & Medway Prosthetic team to help the needs of patients that requires to be fitted with artificial limbs (prostheses). Who have experienced limb loss due to congenital conditions, amputation, or injury, helping them to regain mobility, function, and independence. The general clerical duties, monitoring reception area, dealing with inquiries face to face and/or on the phone and routine use of our electronic system Meditech will be integral to daily tasks, as well as managing patients’ records.

Other areas of the post may include organising meetings and events, minutes taking, managing petty cash and stationary supplies.

• Have good knowledge of customer care principles and practises
• Act in a professional manner to colleagues, service users and their families at all times (both face to face and on the phone)
• Undertake a range of administration processes to meet the needs of the services and support colleagues, daily use of IT systems
• Welcoming and booking in/out all patients and visitors that attendthe centre
• Booking patients appointments for all departments face to face and via telephone
• Answering and making telephone calls
• Dealing with patient data of notes and returning notes to medical recordsif needed
• Checking and actioning mailboxesdaily
• Ensureall paperwork recorded and processed through Steeper Systemsin accordance withset procedures
• Keeping all patient details up to date on Meditech
• Posting out goodsand receiving post
• Assisting the Business support lead with daily tasks
• providea flexible support to the team in theKent and Medway prostheticservices

• Previous Reception / Administrative experience
• Good computer skills and presentation skills
• Experience with Word, PowerPoint, Excel and other MS Office products
• Experience with minuting desirable
• Good communicator
• DBS check

Steeper Group is a privately-owned business that was formed over 100 years ago. Since then we have expanded across prosthetics, orthotics and accessible technology – with a focus on creating significant turning points in individuals’ lives through exceptional clinical services and award-winning products. We are a true leader in our market. From humble beginnings, we have grown to become one of the UK’s largest suppliers of Orthotic, Prosthetic and Accessible Technology products.

Uniquely, we combine age-old craft skills with the latest innovations in manufacturing and materials. Steeper’s vision is to create life’s turning points, together. We aim to do this with innovative prosthetic, orthotic and accessible technology products and services.