Assistant Accommodation Officer

BBS Recruitment is an independent recruitment agency for the transport and logistics sector, supplying to a variety of clients across London, Hertfordshire, and surrounding areas. We also recruit for Social Care and Public Sector roles.

We are seeking a reliable, organised and customer-focused Assistant Accommodation Officer for our client based in Maidstone. You will provide essential administrative and operational support to help ensure the smooth and effective management of accommodation services.

• Provide day-to-day administrative support, including data entry, filing, scanning, photocopying, spreadsheets, reports and managing correspondence.
• Maintain accurate and up-to-date records on Housing Management (CRM) and other systems.
• Manage the Accommodation inbox and calendar, responding to enquiries and directing requests appropriately.
• Prepare and process accommodation sign-up paperwork and update relevant systems.
• Support residents and officers with reporting and progressing repair issues.
• Assist with rent and service charge recovery activities.
• Monitor and reconcile void properties and provide regular updates to relevant teams.
• Support Asset and Finance Officers with information, data and reports.
• Maintain effective electronic filing systems and ensure information is accurate and accessible.
• Support the Accommodation Lead with team meetings, training sessions, agendas and other administrative activities.
• Provide a professional and customer-focused service when dealing with residents, colleagues and external stakeholders.
• Comply with Council policies relating to safeguarding, equality, health and safety, IT security and confidentiality.
• Support the Council's Emergency Plan and undertake other duties appropriate to the grade as required.