Customer Advisor- FTC Maternity Cover

Customer Advisor

Customer Advisor based in our Maidstone dealership:
Cuxton Rd, Maidstone ME15 9YF
, United Kingdom.

A competitive bonus OTE of up to £43k+ and a full valid UK driving licence are required for this role.

Stellantis &You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its iconic brands. We are committed to fostering individual growth and recognise the hard work of our people with an industry‑leading benefits package alongside competitive salary and bonus.

• Company Car Scheme – up to two branded vehicles with insurance, servicing and breakdown & tyre cover.
• Company Discounts on new cars, MOT, body shop, parts, services and tyres.
• Employer pension contribution up to 7%.
• Annual holiday – 22 days to start, rising to 26 with continued service, plus bank holidays.
• Reward Gateway discount portal with over 500 deals.
• Family‑friendly maternity, paternity and adoption leave provisions.
• Employee Assistance Programme – counselling and digital resources.
• Occupational Health support.
• Worldwide personal accident insurance.
• Training opportunities and e‑learning resources.
• Shared Incentive Plan – invest in the Stellantis Group.
• Health Cash Plan – claim a percentage of daily health expenses.

This is a key position within our Aftersales team at the Maidstone dealership. The Customer Advisor is the main link between our customers and technicians, guiding each customer through the Stellantis &You customer journey.

• Communicate clearly with customers and colleagues.
• Adopt new digital systems and processes as part of our digitalisation strategy.
• Propose and sell additional work advised through the Vehicle Health Check process.
• Quote and sell Service Plans to retain customers.
• Estimate repair costs and times.
• Resolve concerns when repairs are suggested.
• Inform and update customers on progress or additional works needed.
• Prepare and explain invoices and take payments.

We are proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis receives the Defence Employer Recognition Scheme (ERS) Gold Award. Please contact our recruitment team if you require reasonable adjustments for any part of the recruitment process.