Business Banking Direct relationship manager

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We’re currently seeking an experienced professional to join our team in the role of Business Banking Direct Relationship Manager.

You’ll acquire, retain and grow relationships with customers within Business Banking, and provide dedicated relationship management to a portfolio of customers with accountability for sales, service, risk and operational delivery.

As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

• Optimise the existing relationships by assisting in the delivery of solutions, products, and services appropriate to meet customer needs
• Seek new opportunities and nurture existing relationships to identify new business opportunities, and build a network of business introducers in the business community
• Adhere to structures and processes in place for the management of credit, operational, reputation, financial crime and regulatory risk
• Drive revenue growth through understanding customer needs and by adopting a needs-based approach which engages clients and increases new business
• Deepen understanding of the client through pro-active credit risk assessments and customer due diligence reviews

• Proven commercial lending experience is essential with a good understanding of financial accounts being a prerequisite
• Proven experience of leading the delivery of excellent customer service
• Excellent written and spoken communication skills with experience of successfully influencing others and negotiating effectively is essential. Experience building effective networks across business areas, developing relationships based on mutual trust and encouraging others to do the same
• A comprehensive understanding of risk management and proven experience of ensuring own/others' compliance with relevant regulatory processes
• Planning and organisational skills in order to manage the unexpected as well as anticipated issues or events

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

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