Customer Complaints Specialist

Customer Complaints Specialist page is loaded## Customer Complaints Specialist locations:
Penge:
West Mallingtime type:
Full time posted on:
Posted Yesterday time left to apply:
End Date:
January 10, 2026 (16 days left to apply) job requisition :
R0018528

Location:

Maidstone - County Gate OR Penge - Hawthorn Centre Salary:
National -£26,665 - £36,666 per annum / Penge - £29,156 - £40,090 per annum

Hours:

36 hours per week
Contract Type:
Fixed term contract for 9 months
** This is a great opportunity to join our team - Employer of the Year*
* ** and one of Linked In’s
** We’re looking for a
** Customer Complaints Specialist
** who is passionate about making things right for our customers. In this role, you’ll be the first point of call for resolving concerns quickly, fairly, and with empathy, making sure every case is handled in line with Clarion’s policies, the Housing Ombudsman Complaint Handling Code, and the Regulator of Social Housing’s Consumer Regulations. Your work will play a big part in maintaining strong customer relationships, improving service quality, and ensuring every response is timely, professional, and understanding.

You’ll bring experience of managing and resolving complaints in a regulated environment, ideally within housing, and the confidence to navigate even the most sensitive conversations with care. Your exceptional communication skills will help you listen, reassure, and guide customers towards fair and positive outcomes. Alongside this, you’ll have the problem-solving and investigative abilities to dig into root causes and recommend lasting solutions.

Organisation will be key, as you’ll manage a high caseload while keeping every detail accurate and every deadline met. You’ll also be comfortable using CRM systems, fully aware of data protection requirements, and confident in producing clear, effective written communication across a variety of formats. Most importantly, you’ll bring empathy, professionalism, and the determination to turn a challenging situation into a positive experience for our customers.

If this sounds like an opportunity for you, then please review the full role profile before applying - .Salaries are just the starting point. Here at Clarion we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more

To find out more about who we are and what we do, please click
** Closing Date:*
* ** Friday 9th January 2026 at midnight.
** This is a hybrid role with a base location at our offices in Maidstone or Croydon. Candidates will be expected to work from the office in line with business needs.

Occasional travel may be required with attendance at your designated office base and occasional travel to other Clarion offices as and when required.
** At Clarion Housing Group, we support the responsible use of AI.*
* ** is your guide to using AI during your recruitment process.
**** You must be eligible to work in the UK to apply for this vacancy;
Clarion are not able to offer visa sponsorship.  You are required to reside in England or Wales for the duration of your employment.*
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