Customer Service Assistant; Roving

About the team

OSB Group’s Branch Network is proud to be the brand representative on the high street. Our six branches advocate for providing a superior customer experience and support our customers in achieving their savings goals.

As a Customer Service Assistant, you will deliver a consistently high standard of customer service whilst completing various banking transactions in our branch network. This is a rare opportunity for someone who is confident working across multiple locations.

While your base branch will be Maidstone Branch, you may support other branches as business needs arise, requiring flexible travel.

• Building rapport face‑to‑face with customers in a busy branch environment
• Accurately processing transactions and amendments on various types of savings accounts, such as:
  • Deposits and withdrawals
  • Faster payments/CHAPS
  • Registering bereavements/Power of attorneys
  • Handling large sums of cash
  • Opening new savings accounts
• Carrying out daily banking within the branch
• Overseeing G4S collections and deliveries
• Identifying and supporting vulnerable customers
• Supporting customers who wish to provide feedback or raise complaints

The hours of work will be 35 hours per week, Monday to Friday 9am‑5pm, plus a minimum of two Saturdays per month 9am‑12:30pm. Time back‑in‑lieu will be given for Saturdays worked.

This role involves interacting with a varied cohort of customers and applying your skills to problem‑solve. If you demonstrate resilience and teamwork, this is the perfect opportunity for you.

Due to the nature of this role, access to your own car will be essential

We offer a base salary depending on experience from £23,000 and a competitive benefits package including:

• Enhanced family‑focused benefits
• Private Medical Insurance and Medical Cash Plan access
• 28 days annual leave plus bank holidays

OSB Group is a specialist mortgage lender and retail savings bank. Alongside passion for our products and customers, we value our people and are committed to building a collaborative and engaging environment.

• Previous experience in a customer‑facing environment
• Experience in cash handling
• Experience in financial services is desirable but not essential
• GCSEs or equivalent in Maths and English

Interested? Apply now! Looking to learn more about our recruitment process? Check OSB Careers for details.

We believe in a personalised and inclusive approach, ensuring the process is relevant and conversational. If you need any adjustments or support, we’re here to help you showcase your best self.

Diversity, Equity & Inclusion

Not sure if you meet all the criteria? At OSB, we value the unique perspectives and experiences that diversity brings. We’re committed to creating an inclusive space where everyone feels empowered to apply—even if you don’t check every box.

We actively promote diversity at all levels, with Board‑level Diversity Champions monitoring progress. We’re proud to be signatories of the Women in Finance Charter, supporting the growth of senior women in our sector. All employees and applicants are treated equitably, with fairness and respect ensured.

• Entry level

• Full‑time

• Customer Service

• Banking

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