Specialist, Customer Service

Are you passionate about helping others and making a difference every day? Do you thrive in a fast-paced, team-focused environment? Are you a problem-solver with a keen eye for detail?

If you answered yes, then this could be the perfect opportunity for you!

Here at GXO, we’re looking for a dedicated Customer Service Advisor to join our friendly and professional team based in Maidstone DC, supporting our NHS Supply Chain contract. In this role, you’ll be the first point of contact for NHS customers, helping to ensure they receive the highest standard of service and support.

These are full-time, permanent positions. You’ll be working Monday to Friday
, covering the hours of 09:00 till 17:00
.

We’re looking to offer a salary of up to £26,306.06 per annum and 28 days annual leave inclusive of bank holidays. Your benefits package includes a blue-light card, flexible dental insurance plans, a company-sponsored pension scheme, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You’ll also have access to our My Benefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more!

• Handling customer enquiries via our call management system with accuracy and care.
• Investigating and resolving issues promptly within service guidelines.
• Managing urgent orders, returns, and complaints with empathy and efficiency.
• Liaising with internal departments to ensure smooth communication and service delivery.
• Maintaining customer profiles and proactively managing service changes.

• Excellent communication skills – both written and verbal.
• Strong organisational and time management abilities.
• A customer-focused mindset with a proactive approach.
• Team player with a positive attitude and a willingness to learn.
• Good IT skills (Word, Excel; bespoke systems experience is a bonus).

GXO is a leading provider of cutting-edge supply chain solutions. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.

GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.