Specialist, Customer Service

Are you passionate about helping others and making a difference every day? Do you thrive in a fast-paced, team-focused environment? Are you a problem-solver with a keen eye for detail? If you answered yes, then this could be the perfect opportunity for you!

In this role you will be the first point of contact for NHS customers, ensuring they receive the highest standard of service and support. These are full-time, permanent positions. You will work Monday to Friday, covering the hours of 09:00 to 17:00.

Salary up to £26,306.06 per annum and 28 days annual leave inclusive of bank holidays. Benefits include a blue‑light card, flexible dental insurance, a company‑sponsored pension scheme, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. Access to the My Benefits platform offers high‑street discounts, a cycle‑to‑work scheme, cashback cards, a savings scheme and more.

• Handling customer enquiries via the call management system with accuracy and care.
• Investigating and resolving issues promptly within service guidelines.
• Managing urgent orders, returns, and complaints with empathy and efficiency.
• Liaising with internal departments to ensure smooth communication and service delivery.
• Maintaining customer profiles and proactively managing service changes.

• Excellent communication skills – both written and verbal.
• Strong organisational and time‑management abilities.
• A customer‑focused mindset with a proactive approach.
• Team player with a positive attitude and a willingness to learn.
• Good IT skills (Word, Excel; bespoke systems experience is a bonus).

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting‑edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.

GXO is an equal‑opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Review GXO's candidate privacy statement here.