Outbound Customer Service Representative

Company Description

We now consult and provide consultancy as well as sales and marketing support for some of the UK’s largest brands. Better brand experiences don’t simply build stronger brands, they solve business problems, delivering greater commercial success.

We have been helping brands in the UK walk the talk; we’ve developed unique tools and built diverse teams made up of some of the industry’s finest, to enable us to deliver our four core competencies.

• Defining brand purposes, brand worlds and brand behaviours
• Creating integrated experiences that connect with communities of interest and echo in culture
• Shaping new product experiences through a rapid innovation model

Competitive salary with bonus: £19,000 basic up to £25,000 OTE.

We are a worldwide leader within the Consultancy and Acquisitions industry, working on behalf of several market leaders and many of the UK's most-loved retail brands.

You do not need previous call centre experience but experience in roles that deal with the public and customer service is preferred (bar & hospitality, retail, call centres, sales).

Based in the heart of Maidstone and close to all public transport links, we provide a subsidised canteen and relaxing break‑out areas. This is a career break you have been looking for.

However, you must be willing to learn and have a can‑do attitude.

Our Roar Recognition Scheme rewards hard work and actively promotes from within; this is a great opportunity to start a career in Customer Services or accelerate your career if you are already in the industry.

The successful candidates will:

• Have a passion for people
• Be enthusiastic and proactive about their own career
• Be well presented and organised
• Be willing to learn and undergo any training needed
• Be a customer service ambassador with a desire to work for the client and the customer alike

What you can expect from us:

• Outstanding training
• Weekly bonuses and incentives – cash for Christmas
• Opportunities for progression and advancement
• Full‑time hours – flexibility with working hours (full day part‑time available)

• Naturally upbeat and positive
• Pleasant conversationalist, excellent listener
• Good phone voice
• Articulate, able to clearly explain and be easily understood
• Enjoy consistent, routine work
• Enjoy talking with customers eight hours per day

ROAR is a fun and dedicated start‑up. Our culture buzzes and ignites – we want our team to be ambassadors of our brand. We remain independently owned and spirited. It means we can evolve as the world around us changes. It means we build our business in a way we believe is good for our clients and good for our people.

We provide ongoing mentorship to our employees in addition to paid training to new employees.

• Performance‑based career advancement opportunities
• A fast‑paced, fun work environment